Tricia Dougall

• Created sales forecasts to target daily, monthly and yearly objectives.
• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Supported sales and reporting for large and medium-sized accounts.
• Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
• Negotiated favorable contract terms with Ulta Beauty Senior Leaders such as monthly arch expert call, by developing compelling presentation decks to gain approval for ideas & communicate results. Negotiated favorable product placement on sales floor to store level leaders to improve profit margins while maintaining competitive business.
• Organized promotional events and interacted with community to increase sales volume.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers. Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues. Demonstrate products to show potential customers benefits and advantages and encourage purchases.

• Established positive rapport with client, managers and team members to maintain positive and successful work environment
• Reduced process gaps while training new hires on products, software, operational best practices, role plays and store protocols
• Generated reports on KPIs to track and improve key metrics through coaching, training
• Secured client retention by driving service and product benefits, features and recommendations around clients' needs
• Evaluated employee team performance and motivate staff to improve productivity
• Lead by example
• I support and lead in all aspects of sales and service related initiatives, successfully achieved company goals which includes brand and store led events

Accomplishments-

• Managed a team of beauty professionals, ensuring high-quality service delivery and client satisfaction.
• Set weekly/monthly targets for individual employees in order to achieve financial goals while maintaining motivation among team members.
• Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
• Held quarterly services meeting with entire service professionals to collaborate, build and create action plans to win together, leveraging all company tools, resources to drive successful services, corporate & store generated events as well as hosting boutiques focus days events with entire store team.
• Ensured compliance with industry regulations by keeping abreast of changes in legislation related to our services.
• Developed loyal clientele through exceptional service, resulting in increased repeat business and word-of-mouth referrals.
• #1 retail volume in district
• #1 in all prestige categories
• #1 Ear Piercing service in the enterprise
• #2 Benefit Brow Bar volume in district
• #2 Salon Volume +4.5% budget and +25% to comp
• 2 Elites stylist in the 100K club
• Two tier promotions master & elite, while both new hires received the new hire bonus
• Mentored junior staff members, fostering a supportive work culture that encouraged professional development.
• Conducted regular inventory audits, effectively managing stock levels and minimizing wastage.

• Evaluated and influenced daily sales activity, motivated and coached beauty team to achieve their individual sales and service goals
• Attract talent, hire, create a bench, retain top talent, train and develop, motivate and inspire a store team
• Oversee and assisted with the operations through preparing and implemented all procedures related to inventory
• Processing of products from receiving throughout placement on stage, also includes animations, visual updates, promos
• Supervised and assigned duties to all associates throughout the shift, and acted as a liaison between different departments throughout the JCPenney store
• Executed relaxed return policies and client feedback programs to ensure service excellence

• Maintained efficient office operations by handling errands and administrative functions.
• Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
• Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
• Prepared and maintained accurate property listings, sales contracts and closing documents.
• Assisted clients in home staging and overall preparation for real estate sales.
• Fostered positive relationships with clients, contributing to high rate of repeat and referral business.

• Successfully promoted within the company after leading the highest volume store in the company/country through coaching, motivation and inspiring the team
• Assumed complete responsibility for recruiting, interviewing, hiring, store managers in the Mid Atlantic (DC, MD, VA, PA, NJ & Delaware)
• Helped execute groundbreaking sales and team development strategies, resulting in delivery of unparalleled client service experience and goal achievements
• Ensure Loss Prevention policies and procedures were implemented through monthly cycle counts and yearly inventories
• Delivered fastest percentage of growth in sales, totaling over 3% YTD for 1 year
• Penetrated new markets by investigating competitor products, services and trends
• Collaborated with clients and management teams to form strategic relationships and resolve unique business problems
• Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations
• Set clear objectives and support team members development plan to achieve goals
• Trained and mentored team members in customer relations, client service and product placement

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

• Contributed to the development of company-wide policies or procedures by participating in management conferences and collaborating with peers from other districts on various projects.
• Enhanced employee retention rates through motivational leadership and fostering a positive work environment.
• Consistently achieved sales targets by effectively motivating employees through goal-setting, rewards programs, and incentives.
• Reduced employee turnover rates by creating comprehensive training plans tailored to individual needs based on skillsets gaps identified during evaluations.
• Delivered exceptional customer experiences by fostering a culture of service excellence among team members, leading to increased loyalty and repeat business.
• Collaborated with corporate marketing teams on promotional events, driving foot traffic and boosting brand awareness.
• Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.