Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tricia Esquibel

Colorado Springs,CO

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Coordinating Manager

Paz's Peace Work
Prescott, AZ
07.2023 - Current
  • Managed staff schedules, workloads, and task deadlines.
  • Coordinated with multiple departments to ensure timely completion of projects.
  • Ensured accuracy of data entered into the project management system.
  • Facilitated discussions between senior management personnel.
  • Reviewed performance metrics for each team member on a regular basis.
  • Created detailed plans to manage workflow for upcoming projects.
  • Provided assistance in resolving conflicts among team members.
  • Maintained records of daily activities, progress reports, and other relevant documents.
  • Researched best practices used by similar organizations in the industry.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Volunteer

American Red Cross
Fort Knox, KY
11.2020 - 07.2023
  • Organized and maintained records of volunteer hours and donations.
  • Provided assistance to staff in the daily operations of the organization.
  • Offered support and assistance to community members.
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Helped with prep, set up, and breakdown of community and public events.
  • Guided clients through transition to independent living within community.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Collaborated with other volunteers to create a positive work environment.

Branch Manager

Enterprise Rent-A-Car
Colorado Springs, CO
07.2012 - 12.2017
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Assisted other branches when needed during peak periods or special projects.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Monitored financial performance of the branch on a monthly basis.
  • Identified opportunities for process improvement initiatives within the branch.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Created reports summarizing operational performance metrics for senior management review.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Managed staff scheduling, hiring and training processes.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Organized professional development programs for employees at all levels of the organization.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Designed sales and service strategies to improve revenue and retention.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Developed invoicing systems and internal controls to boost billing efficiencies.

Education

Bachelor of Arts - History

Loyola Marymount University
Los Angeles, CA
12-2011

Skills

  • Meeting facilitation
  • Task Delegation
  • Business Analysis
  • Human Resources Management
  • Brand Management
  • Budget Management
  • Cost Control
  • Customer Service
  • Business Administration
  • Employee Development
  • Goal Setting

Accomplishments

  • Managed feet 289+
  • Grew Fleet 50%
  • Decreased loss by 15%
  • Mentored/ trained 15+
  • Multiple Awards for top Saler

Timeline

Coordinating Manager

Paz's Peace Work
07.2023 - Current

Volunteer

American Red Cross
11.2020 - 07.2023

Branch Manager

Enterprise Rent-A-Car
07.2012 - 12.2017

Bachelor of Arts - History

Loyola Marymount University

Similar Profiles

CREATE PROFILE
Tricia Esquibel