ADP Software
Tricia Farrier
Brooklyn,NY
Summary
Custodial management professional with significant experience in facility maintenance and operations. Strong focus on team collaboration and meeting objectives. Known for reliability, adaptability, and effective problem-solving. Skilled in staff supervision, quality control, and safety compliance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Custodial Manager
Barnard College,
07.2022 - Current
- Evaluated employee performance regularly to identify strengths, weaknesses, and opportunities for growth or improvement.
- Implemented sustainable practices, such as green cleaning solutions and energy-efficient equipment usage.
- Enhanced team productivity by providing comprehensive training to custodial staff members.
- Collaborated with other department managers to develop a cohesive facility maintenance plan.
- Streamlined inventory management, ensuring adequate supplies for daily operations.
- Managed the hiring process for new custodial staff members, ensuring proper qualifications were met before onboarding.
- Developed strong relationships with employees, fostering a positive work environment that promoted teamwork and collaboration.
- Increased customer satisfaction by addressing concerns promptly and professionally.
- Coordinated large-scale projects involving multiple departments to ensure timely completion without compromising quality standards or impacting normal operations negatively.
- Optimized work schedules for maximum efficiency and minimized disruptions to building occupants.
- Improved overall cleanliness and sanitation by implementing efficient custodial management processes.
- Promoted safety and compliance with industry regulations by conducting frequent safety audits.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
Custodian Supervisor
Barnard College
07.2017 - Current
- Supervise a staff of 32BJ and 264 Union workers
- Schedule staff and ensure completion of different cleaning projects
- Ensure that the buildings, grounds and properties of Barnard college are well maintained and clean
- Assisted with snow removal
- Monitor and address employee’s issues such as Tardiness, Breaks, Absenteeism, work distribution assign coverage during call outs and custodian staff time sheets
- Identify repairs and report the issue to the appropriate personnel
- Coordinate essential services such as general cleaning, set ups and break downs of equipment and furniture’s
- Coordinates between house custodian and independent contractors performing general cleaning projects and other services
- Track facilities service requests and ensures the request are completed within stipulated timeline
- Pull work orders from the Megamation system and also check EMS system for weekly events
- Skillful in addressing emergencies to senior management such as leaks and any other disruptions
- Communicate effectively staff behavioral problems to senior management for the necessary disciplinary action
- Joggle multiple job functions in an effort to foster team work
- Provides customer service in an efficient manner
- Ensured high standards of cleanliness, maintaining a safe and hygienic environment for all building occupants.
- Assisted in recruiting new talent by conducting interviews with prospective candidates, ensuring their skills aligned with organizational needs.
- Improved custodial efficiency by implementing a thorough and organized cleaning schedule.
- Streamlined inventory management, ensuring adequate supplies were always available without excess stock.
- Developed performance evaluations for staff members, providing constructive feedback and setting clear expectations for future growth within the organization.
- Promoted a positive work atmosphere, fostering strong communication and collaboration among the custodial team.
- Coordinated schedules effectively between multiple shifts, ensuring seamless transitions and maintaining continuity of custodial operations.
- Handled emergency situations with a calm demeanor, leading the team to respond effectively and restore normal operations promptly.
- Conducted regular inspections of facilities to identify areas requiring additional attention or improvement.
- Contributed to employee satisfaction by resolving workplace conflicts fairly and promptly, promoting a positive culture within the custodial department.
- Assigned job duties and monitored performance against objectives.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Maintained required records of work hours, and payrolls.
Custodian
Barnard College
03.2016 - 07.2017
- Cleaned and sanitized restrooms
- Dusted and cleaned classrooms
- Dusted and cleaned faculties offices
- Assisted with general cleaning
- Maintained clean and comfortable environments in academic and residential buildings by vacuuming, cleaning offices, lounges, and dusting.
- Moved furniture for office relocation within the campus and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Supported event setup and tear-down, contributing to successful school functions.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
Facilities Supervisor
Mets Stadium
01.2016 - 07.2017
- Company Overview: Alliance building services
- Scheduled staff, arranged for coverage during call outs and ensured the completion of all cleaning projects
- Supervised and coordinated the day-to-day activities of the facility and playing field
- Conducted regular inspection of all public areas, restrooms and food court
- Identified repairs and issues with the facility and report the problem to the appropriate personnel
- Communicated effectively staff behavioral problems to the appropriate personnel
- Ensured compliance with regards to safety hazards and other regulations
- Joggled multiple job functions
- Planned, organized and prioritized effectively
- Provided customer service in an efficient manner
- Alliance building services
Housekeeping Supervisor
Hilton Hotel
08.2014 - 07.2017
- Scheduled staff, arranged for coverage during staff call outs and ensured the completion of all cleaning projects
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Inspected the cleaning of guest rooms and ensured rooms are well service with toiletries and other necessities
- Motivated team members and resolved conflicts that occurred on the job
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Identified repairs and issues with the facility and reported the problem to the appropriate personnel
- Communicated effectively staff behavioral problem to the appropriate personnel for the necessary disciplinary action
- Educated staff on cleanliness and hygiene standards
- Monitored waste, recycle and trash pickups of guest rooms and other public areas
- Monitored inventory supplies and restocked when needed
- Logged in daily log book work performed and completed and completion date and time and if necessary, give updates
- Ensured compliance with safety and other sanitation policies in all areas
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Facilities Supervisor
Grenada National Stadium
09.2006 - 08.2014
- Company Overview: Grenada W.I
- Supervised a staff of three hundred housekeepers, technical crews, grounds crew and security guards
- Scheduled staff and arrange for coverage during call outs
- Monitored the condition of all housekeeping equipment to ensure that they are in proper working condition
- Responded to guest and staff request and made necessary follow ups
- Monitored and maintained the inventory supplies in the supply rooms
- Prepared the facility for major events such as conferences, Cricket tournaments and other athletic sports meet
- Monitored and addressed employee’s issues such as tardiness, absenteeism, work distribution and prepare staff time sheets
- Identified repairs and issues with the facility and reported the problem to the appropriate individual
- Resolved any staff behavioral issues and report problems to the necessary personnel for any disciplinary action
- Work alongside contractors to ensure that projects were done effectively and on time
- Provided customer service in an efficient manner
Education
St Mark’s Secondary School
Skills
- Great Listener
- Detail oriented
- Great work ethic
- Team player
- Hard Worker
- Problem solver
- Critical thinker
- Great Leadership Skills
- Planning
- Organizing
- Prioritizing
- Great Time Management
Certification
OSHA License for Health and Safety
- Intelligent Building Technologies for Campus Facilities Management APPA May 2024
- How to Develop an All-Star Custodial Management Team August 2024
References
Available upon request
Phone
cell, (929)240-8452
Software
WorkDay Software
Timeline
Custodial Manager
Barnard College,
07.2022 - Current
Custodian Supervisor
Barnard College
07.2017 - Current
Custodian
Barnard College
03.2016 - 07.2017
Facilities Supervisor
Mets Stadium
01.2016 - 07.2017
Housekeeping Supervisor
Hilton Hotel
08.2014 - 07.2017
Facilities Supervisor
Grenada National Stadium
09.2006 - 08.2014
St Mark’s Secondary School
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