Tricia Faust
Mentor
Summary
Dynamic leader with a proven track record at Infor, specializing in AI-driven applications and change management. Successfully launched initiatives that enhanced employee readiness and satisfaction, achieving 96% internal customer satisfaction. Adept at strategic business planning and fostering collaboration, driving impactful learning strategies that elevate organizational performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director, Enablement
Infor
Remote
05.2023 - 11.2025
- Founded and led a lean, high-output production division, delivering over 600 just-in-time learning assets annually with 96% internal customer satisfaction.
- Leveraged AI and agile methodologies to streamline content creation by 90%, accelerating employee readiness and driving performance gains.
- Supported enablement initiatives for over 18,000 employees across multiple departments, including sales and consulting.
- Managed vendor relationships to enhance content quality and ensure timely delivery.
- Owned development of learning pipelines, tracking metrics, and performance reporting to inform strategic decisions.
- Contributed to large-scale company initiatives aligned with core vision, improving organizational capabilities and outcomes.
- Implemented strategies that optimized program impact through data-driven insights and continuous improvement practices.
- Fostered collaboration across teams to ensure alignment with business objectives and maximize training effectiveness.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Analyzed data to inform decision-making and strategic direction.
- Implemented new technologies to streamline processes and enhance productivity.
Director, Education Portfolio
Infor
Remote
05.2022 - 05.2023
- Identified and addressed gaps across the content portfolio to meet partner and employee needs; collaborated with program and development teams to deliver solutions supporting sales and partner enablement, professional skills, and large-scale corporate initiatives.
- Developed and launched change management programs and sales academy upskilling initiatives aligned to credentialing-level badging and sales essentials training.
- Managed budget planning and resource allocation for multiple projects across departments.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Led cross-functional teams to develop strategic initiatives and drive organizational growth.
Director, Learning & Development
Infor
Remote
07.2016 - 12.2022
- Developed a strategic learning strategy for Infor Sales Support roles that included the development of a skills matrix, competency maps and learning paths to accelerate our onboarding approach with new employees and provide a learning path for seasoned soluƟon consultants.
- Created a 3-year forward looking strategy that idenƟfied, prioriƟze and addressed global talent and learning & learning and development needs informing hiring and growth plans.
- Created Sales Support curriculum consisƟng of 60+ eLearning courses focused around six pillars: (sales process, value posiƟoning, industry specific, product/soluƟon, demonstraƟon, and soŌ skill development). Directed and led all aspect of L&D life cycle the analysis, design, development, implementaƟon, evaluaƟon, feedback and reporƟng of KPIs for Infor L&D programs (eLearning, tradiƟonal and virtual classrooms).
Director, Sales Enablement
Infor
Remote
12.2020 - 05.2022
- Dedicated global enablement support for the Sales and Sales Support roles across Infor. Responsible for working with department SMEs to develop learning paths for sales and sales support roles. Created scalable employee learning paths to accelerate onboarding and career progression by establishing competency models and badge certifications across skill path levels.
- Responsible for partnering with sales and sales support leadership to understand sales team needs and develop a strategy that drives sales readiness for employees across the sales process, capabilities, and technology. Current projects include new curriculum development for the sales process and sales reinforcement materials.
- Responsible for leading enablement efforts, tool launches, that impact the sales and support teams. Enablement includes scoping projects, developing enablement, training, communication, and change management plans supporting tool launches. Recent projects include the standard demo platform, value platform, and CRM launch.
- Led Demo2Win upskilling initiatives across Solution Consulting, resulting in 1,000+ employees across the Americas, EMEA, and APAC gaining a common approach to demonstrating contributions to shorter sales cycles, fewer days demonstrating, and netting higher closed deals on average by 1%.
- Used change methodologies to increase sales and led projects for increased productivity.
- Oversaw the enablement efforts for the implementation of Salesforce to streamline sales processes and reporting.
- Trained and mentored sales staff on effective selling techniques and product knowledge.
Director of Training /Educational Services
Market6
Cincinnati
01.2015 - 05.2016
- Responsible for driving the development, deployment, and continuous improvement of client educational service programs and talent-related programs, processes, systems, tools, policies, and training to increase the effectiveness, engagement, and success of the 1,500+ CPG clients and 400+ Market6 employee learning ecosystems.
- Implemented feedback mechanisms to assess training effectiveness and participant engagement.
- Built relationships with stakeholders to identify training needs and develop customized solutions.
- Created and implemented strategies for continuous learning initiatives across the organization.
- Generated reports on progress made towards meeting departmental goals related to training efforts.
- Developed self-paced and self-directed training courses to diversify learning opportunities for employees.
- Assisted in developing a framework for certifications aligned with industry standards.
- Developed the Educational Services department, creating the strategy and go-forward plan for improving customer experience, partnering with customer success managers. Responsible for the educational services supporting 1,500+ CPG clients through the development of tiered learning offerings, ranging from onsite to virtual programs, focused on improving client business operations, leveraging Market6 solutions.
- Partnered with HR to develop a performance management and 360-degree review process. Driving and leveraging the process to evolve our employee and leadership programs to meet business growth drivers. Programs developed and launched were the onboarding program, role-based learning plans, coaching and mentoring programs, and certifying both high-performing contributors and the management team in situational leadership.
- Developed training programs for staff to enhance product knowledge and skills.
- Facilitated workshops to improve team collaboration and communication effectiveness.
- Collaborated with department heads to identify training needs and objectives.
- Evaluated training materials for relevance and alignment with company goals.
- Developed and delivered comprehensive training programs to ensure employee competency in job roles.
- Discovered and filled workforce skill gaps with proactive monitoring and evaluation approaches.
- Evaluated existing curricula against current business requirements in order to recommend changes or updates when necessary.
Americas Talent/ L&D Manager
POSSIBLE | WPP owned
Cincinnati
07.2013 - 01.2015
- Managed employees in Talent/L&D roles, both in-office and dispersed across regional offices. Managed the regional cost center P&L budget for North America–U.S. training.
- Created a scalable model and executed it regionally for onboarding, learning plans, mentoring, buddy programs, and internship strategy, all aimed at transforming POSSIBLE into a learning organization and creating a competitive advantage to attract new talent.
- Developed and rolled out standardized learning paths across North America, adopted globally. The programs contributed to organizational growth through upskilling key employee talent.
- Responsible for managing vendor relationships, with contract negotiations and budget approval. Experienced at identifying ways to gain the most value from the corporate spend. Experience in booking and managing relationships with published authors, celebrities, and training vendors.
- Designed engaging learning programs aligned with organizational goals.
- Collaborated with cross-functional teams to identify learning needs.
- Created and managed budget for L&D initiatives.
- Oversaw training courses and promotional paths for professionals and leaders.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Developed instructional materials using modern e-learning tools.
- Evaluated training effectiveness through feedback and assessments.
Talent/L&D Manager
POSSIBLE | WPP owned
Cincinnati
06.2011 - 07.2013
- Managed talent management processes and programs necessary to create a ready and capable leadership pipeline; measured and monitored the health of succession planning, high potential identification, talent reviews, and other approaches to closing talent gaps. Pipelined new talent, salary banning, and comp plan increase activities, employee referral program, spot-on bonus, and coaching managers through the PIP process.
- Developed and launched POSSIBLE.U, a virtual university leveraging new technology and mobilization to create a completely immersive experience for the learner, leveraging QR codes for classroom scan-in and course participation. Digital University comprised internal facilitators, cross-functional guest speakers, and external presenters to complete a full faculty of expert leaders who drove business growth. Applied a data-driven approach to measuring the effectiveness of talent and L&D programs to continuously improve results.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Conducted performance reviews for team members.
- Created monthly reports for senior management summarizing operational performance metrics.
Training Specialist
Sallie Mae
Cincinnati
06.2007 - 06.2011
- Designed and collaborated on corporate training materials, 'Participants Performance Edge,' recognized by Training Magazine as one of the Top 25 Best in Training Classes for a new hire training onboarding curriculum in both design and delivery. Authored fifteen programs that were awarded Best in Training Class for leadership and development submitted as part of Sallie Mae Leadership University.
- Supervised units of 30 or more new-hire employees. Training NHs on finance, loans, and banking business unit specifics. Responsible for managing NHs with schedules, corrective actions, and PIPs during the three weeks.
- Designed and regionally led continuing education programs across all Sallie Mae U.S. offices. The learning programs were designed to upskill and enable employees to conduct their jobs at the highest levels of performance.
- Recognized by Sallie Mae corporate for releasing to the business the company's highest revenue-generating top performers directly out of training. Managed a training unit of NHs responsible for the collection of over $7 million in new revenue collections annually.
- Developed training materials for new employee onboarding programs.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Provided ongoing coaching and mentoring services to help learners improve their skillsets.
Education
MA. - Organizational Communication
Kent State University
Kent, OH12.2006
B.A. - Communications
Kent State University
Kent, OH05.2004
Skills
- AI-driven applications
- Change management
- Presentation and editing software
- Project management tools
- Salesforce and CRM systems
- Infor ERP solutions for workforce management
- Learning management systems integration
- Content development practices
- Leadership and employee development programs
- Strategic business planning
- Vendor management
- Learning strategy
- Resource allocation
Certification
- Ken Blanchard Certified Facilitator- Situational Leadership II
- TPG Category Management Leadership College
- Demo2Win Certified Coach
References
References available upon request
Timeline
Director, Enablement
Infor
05.2023 - 11.2025
Director, Education Portfolio
Infor
05.2022 - 05.2023
Director, Sales Enablement
Infor
12.2020 - 05.2022
Director, Learning & Development
Infor
07.2016 - 12.2022
Director of Training /Educational Services
Market6
01.2015 - 05.2016
Americas Talent/ L&D Manager
POSSIBLE | WPP owned
07.2013 - 01.2015
Talent/L&D Manager
POSSIBLE | WPP owned
06.2011 - 07.2013
Training Specialist
Sallie Mae
06.2007 - 06.2011
MA. - Organizational Communication
Kent State University
B.A. - Communications
Kent State University