Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tricia Fedro

Houston,TX

Summary

Seasoned Focused Sales Consultant who is enthusiastic about helping customers understand and navigate through this challenging real estate market to reach the Dream of Home ownership. Leaning on the combined experience of sales, management and a desire to always be open to improve . While always being wiling to contribute to the team through strong relationship and problem-solving abilities.

Overview

38
38
years of professional experience

Work History

Sales Consultant

Lennar
11.2015 - Current

As a seasoned professional in the industry I've worked through many challenging market trends all of which have equipped me to handle this current market. Additionally, I have utilized the following skills:

  • Using consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Developing long-lasting client relationships by consistently exceeding expectations with exceptional service.

Sales Manager - Outside Sales Consultants

Service Corporation International
10.2012 - 02.2014
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Closed lucrative sales deals using strong negotiation and persuasion skills with my team.
  • Met with clients, delivering presentations, and educating on product and service features and offerings again with my sales consultants.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Registered Financial Representative

Mass Mutual Financial -Strategic Financial Group
01.2010 - 02.2012
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all transactions and dealings.
  • Established credibility as a trusted advisor among clientele by maintaining strict confidentiality regarding personal information and finances.
  • Implemented efficient workflow processes within the team, streamlining operations and improving productivity.
  • Attended industry conferences and workshops to stay current on market trends, enhancing expertise in serving clients'' needs effectively.
  • Managed diverse portfolios for clients, resulting in consistent growth and financial stability.
  • Provided exceptional customer service, addressing client concerns promptly and effectively resolving issues.
  • Analyzed market trends and data to make informed decisions on portfolio adjustments for optimal returns.
  • Proactively identified new business opportunities by networking with prospective clients at community events or through referrals from existing clients.

General Sales Manager

Dakota Blue Homes
08.2006 - 10.2009
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
  • Developed a high-performing sales team through consistent coaching, training, and motivation techniques.

Sales Consultant

David Weekley Homes - Build On Your Lot
10.2001 - 11.2004
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Sales Manager

Perry Homes
03.1986 - 04.2001
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Education

Associate of Arts - Fine Arts/Liberal Arts

Stephen F Austin State University
Nacogdoches, TX

Skills

  • Time Management
  • Customer Relationship Management
  • CRM proficiency
  • Product and service knowledge
  • Objection handling
  • Prospecting skills
  • Closing Techniques
  • Strategic Planning
  • Persuasive Communication
  • Broad based sales skills across several industries
  • Market experience through several industry cycles
  • a consistent learner

Timeline

Sales Consultant

Lennar
11.2015 - Current

Sales Manager - Outside Sales Consultants

Service Corporation International
10.2012 - 02.2014

Registered Financial Representative

Mass Mutual Financial -Strategic Financial Group
01.2010 - 02.2012

General Sales Manager

Dakota Blue Homes
08.2006 - 10.2009

Sales Consultant

David Weekley Homes - Build On Your Lot
10.2001 - 11.2004

Sales Manager

Perry Homes
03.1986 - 04.2001

Associate of Arts - Fine Arts/Liberal Arts

Stephen F Austin State University
Tricia Fedro