Tricia Foster
Atlanta,GA
Summary
Results-driven Human Resource Director with over 20 years of experience in developing and implementing HR strategies to support business goals. Expertise in talent acquisition, employee relations, performance management, compensation, benefits and compliance. Proven ability to lead HR teams, drive organizational change, and enhance employee engagement. Excellent record of success working with Senior and Executive Level Management in Business Management & Strategy.
Overview
24
24
years of professional experience
Work History
Human Resources Director
Edge Building Solutions
04.2020 - Current
- Redesigned Employee Benefits by selecting a benefits broker that met the requirements and needs of the organizational goals, resulting in an increase in benefit offerings while reducing overall costs. Saved 10% in total compensation costs by negotiating better rates with benefits providers while maintaining employee satisfaction.
- Implemented an online benefits enrollment system which made Open Enrollment easier for employees.
- Implemented a Workers' Compensation Return To Work Program which resulted in lower claims cost. Reduced work place injuries over 45% within one year by providing communications, trainings, investigations and department reviews.
- Pro-actively prevented litigation cases through development of consistent use of positive human resource policy, procedures and best practices. Trained and coached managers on the importance of communications and documentation.
- Implemented a more thorough yet streamlined recruitment process resulting in better hires, less turnover, financial savings and less time to fill openings. Increased new hire success rate from 70% to 90% by refining candidate engagement strategies. Improved offer acceptance rate from 75% to 90% by refining candidate engagement strategies.
- Decreased annual turnover rate from 18% to 12% through improved onboarding and employee engagement initiatives.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Developed succession plans and promotion paths for staff.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Directed hiring and onboarding programs for new employees.
- Coordinated professional development programs that boosted training program completion rate from 60% to 95% through personalized learning paths. Increased the number of of employees with advanced technical skills by 30% through targeted learning initiatives.
- Enhanced company culture by promoting diversity and inclusion initiatives. Increased the percentage of diverse hires from 25% to 40% in the last year through targeted recruitment strategies.
- Ensured compliance with all relevant labor laws, protecting both employees’ rights and the organization’s interests. Achieved 100% compliance with HR audits, reducing penalties.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Managed HR staff of 5 and oversaw completion of tasks and initiatives.
- Coordinated and engaged with the leadership team in strategic planning and organizing events and activities.
- Wrote employee handbook to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Conducted company-wide town hall meetings to convey updates.
- Distributed employee engagement surveys to identify areas of improvement. Increased employee satisfaction scores by 15% in annual engagement surveys by introducing new recognition programs. Boosted participation in company-wide engagement activities from 50% to 80% within a year.
- Instructed senior leaders on appropriate employee corrective steps.
Human Resources Director
Smart Source LLC
02.2017 - 04.2020
- Established Smart Sources’ rapidly growing company’s first ever Human Resources Department.
- Restructured policy and procedures and brought company up to HR standards and compliance.
- Administered the administration of human resource programs including, but not limited to, compensation, benefits, disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, occupational health and safety; and training and development.
- Created Employee Hotline, Employee Assistance Program, Employee Incentives, Employee Referral Program and Drug Free Workplace Program.
- Performed employee conflict resolution.
- Maintained an Open-Door Policy for confidential communication and creating a culture of trust.
- Model and lead employees with transparent fairness.
- Developed Manager’s Workshops to train on how to handle employee conflict.
- Maintain ADP; automated annual reviews, time and attendance, benefits and paid time off.
- Recruited, interviewed, hired, and trained new staff in the department.
- Oversaw the daily workflow of the department.
- Provided constructive and timely performance evaluations.
- Handled discipline and termination of employees in accordance with company policy.
- Conducted Workers Compensation and 401k Audits.
- Collaborated with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention.
Human Resources Manager
On Event Services LLC
03.2015 - 02.2017
- Provided HR support, legal guidance and risk management advice.
- Maintained professional discretion and confidentiality.
- Bi-weekly and Monthly multi-state payroll .processing for 200+ employees using Certipay.
- Administered 401(k) and Health and Wellness plans including enrollments, changes and terminations.
- Structured and implemented programs and policies.
- Worked with management to create and update an Employee Handbook, safety manuals and job descriptions.
- Ensure proper paperwork is created, processed and filed for new hires, terminations, personnel changes and salary updates.
- Managed company-wide background check and compliance process (e-Verify and I-9s)
- Conducted new employee orientation.
- Oversaw the implementation and delivery of HR Programs.
- Received employee concerns and complaints and replied accordingly to resolve them.
- Managed unemployment claims for multiple states.
Human Resources Manager
Mitsubishi
04.2010 - 03.2015
- Lead and managed the HR department, overseeing recruitment, onboarding, employee relations, performance management, and compliance.
- Developed and implemented HR strategies and initiatives aligned with the overall business strategy.
- Fostered a positive work environment, improving employee engagement and retention rates by 20%.
- Conducted training sessions on performance management, leadership development, and company policies.
- Managed employee benefits programs and resolved complex employee relations issues.
- Analyzed wage and salary report and data to determine competitive compensation plan.
- Implemented Performance Review Program.
- Resolved customer complaints in a friendly courteous manner.
- Ensured compliance with labor laws and regulations, reducing legal risks.
Human Resources & Payroll Coordinator
Siemens Energy & Automation
01.2001 - 12.2010
- Supported HR Manager in implementing HR policies and procedures.
- Facilitated the recruitment process, including job postings, candidate screenings, and interviews.
- Conducted new hire orientations and coordinated onboarding processes.
- Assisted in developing and executing employee engagement initiatives.
- Managed employee performance reviews and provided coaching and feedback.
- Ensured compliance with labor laws and regulations, reducing legal risks.
- Oversee the preparation and processing of bi-weekly payroll for over 500 employees.
- Ensure accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates.
- Coordinate with HR and Accounting departments to ensure seamless payroll operations.
- Manage payroll deductions, tax withholdings, and benefits contributions.
- Conduct regular audits of payroll records to ensure compliance and accuracy.
- Respond to and resolve payroll-related inquiries from employees and management.
Education
Bachelor of Science - Business Administration
Indian River State College
Ft. Pierce, FL06-1997
Associate of Science -
Tallahassee Community College
Tallahassee, FL05-1992
United States Army Reserves
Veteran Of Operation Desert Shield/Storm06-1997
Skills
- Employee Relations & Conflict Resolution
- HRIS Implementation & Management
- Leadership Skills and Development
- Benefits Administration
- Compliance & Risk Management
- Team Building Talent Acquisition & Retention
- Payroll Administration (Paylocity, ADP, Paycor & Paychex)
Timeline
Human Resources Director
Edge Building Solutions
04.2020 - Current
Human Resources Director
Smart Source LLC
02.2017 - 04.2020
Human Resources Manager
On Event Services LLC
03.2015 - 02.2017
Human Resources Manager
Mitsubishi
04.2010 - 03.2015
Human Resources & Payroll Coordinator
Siemens Energy & Automation
01.2001 - 12.2010
Bachelor of Science - Business Administration
Indian River State College
Associate of Science -
Tallahassee Community College
United States Army Reserves
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