Tricia Gansert
Fairview Park,OH
Summary
Highly self motivated employee with customer service, multitasking, and time management abilities. Who desires to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
29
29
years of professional experience
Work History
Field Operations Supervisor
Serv-U-Success
Cleveland/ Columbus, OH
11.2021 - Current
- Supervised the Cleveland and Columbus area with 38 managers, assistants and 2 to 5 representatives per store
- Analyzed data from surveys and reports to identify areas for process optimization.
- Managed inventory levels of products and materials used in the field operations department.
- Trained new employees on job duties, safety protocols, and customer service standards.
- Coordinated with HR, Accounting, and IT when needed.
- Assigned tasks based on individual strengths and capabilities within the team.
- Conducted regular meetings with the field operations staff to review job expectations, performance metrics, and employee development plans.
- Conducted regular staff meetings to review performance goals and objectives.
- Maintained accurate records of field operations activities including time cards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Established and enforced procedures and work standards, promoting team performance and metrics.
Merchandising Supervisor
Keurig Dr Pepper, Inc.
Twinsburg, OH
11.2017 - 11.2021
- Supervised a team of 15 merchandisers, providing guidance and support when needed.
- Coordinated with vendors to ensure timely delivery of goods.
- Trained new staff members on company policies and procedures related to merchandise management.
- Conducted regular store visits to ensure adherence to merchandising standards.
- Organized special events within stores to promote particular items or collections.
- Coached, directed and counseled merchandisers on overall performance, clearly defined expectations, monitored progress and tracked volume for incentives and productivity.
- Built product displays and placed appropriate signage for merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
General Manager
Speedway
Newburgh, OH
08.2006 - 08.2015
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with local health department regulations regarding food safety standards.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
Manager
Burger King
Avon, Ohio
04.1995 - 07.2006
- Recruited and hired qualified candidates to fill open positions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored staff performance and addressed issues.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of 18-20 employees, ensuring high productivity and excellent customer service.
Education
Associate Degree in Business Management - Business
Bryant & Stratton
Parma, Oh05-1998
High School Diploma -
Saint Joseph Academy
Cleveland, OH05-1996
Skills
- Project Leadership
- Schedule Coordination
- Multitasking and prioritization
- Excellent time management
- Problem solving
- Attention to detail
- Computer literacy
- Adaptability
Timeline
Field Operations Supervisor
Serv-U-Success
11.2021 - Current
Merchandising Supervisor
Keurig Dr Pepper, Inc.
11.2017 - 11.2021
General Manager
Speedway
08.2006 - 08.2015
Manager
Burger King
04.1995 - 07.2006
Associate Degree in Business Management - Business
Bryant & Stratton
High School Diploma -
Saint Joseph Academy
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