Tricia Garrison
Bristol,NH
Summary
Dynamic leader with proven expertise in staff training and development, honed at Bristol House of Pizza and through entrepreneurial ventures. Excels in conflict resolution and customer relationship management, significantly enhancing customer satisfaction. Demonstrates strong cash handling and team leadership skills, ensuring compliance with safety protocols and streamlining operations for efficiency.
Overview
11
11
years of professional experience
Work History
Shift Leader/day Manager
Bristol House Of Pizza
08.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
Owner
Self Employed Services
04.2014 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
Education
Graduate -
Newfound Regional High School
Bristol, NH2005
Skills
- Cash Handling
- Team Leadership
- Strong verbal and written communication
- Conflict resolution
- Staff Training and Development
- POS System Operation
- Safety processes and procedures
- Assigning Work
- Shift leadership
- Multitasking Abilities
- Attention to Detail
- Adaptability and Flexibility
- Customer Relationship Management
Timeline
Shift Leader/day Manager
Bristol House Of Pizza
08.2021 - Current
Owner
Self Employed Services
04.2014 - Current
Graduate -
Newfound Regional High School
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