Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tricia Gocan

Converse

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Prospertius Solutions

Material Expeditor
10.2021 - Current
  • Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
  • Implemented new procedures that resulted in improved efficiency and effectiveness of the resolutions process.
  • Contributed significantly towards enhancing the reputation of the company as a customer-centric organization by focusing on prompt and effective resolutions.
  • Introduced new tools that streamlined the workflow for managing resolutions, saving time and resources for the team.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Floor Technician/ Housekeeping

J&J Worldwide Services
06.2011 - 10.2021
  • Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
  • Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
  • Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
  • Used [Type] equipment to clean and maintain hardwood, ceramic, and laminate floors.
  • Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming.
  • Upheld strict adherence to safety guidelines while using chemicals and equipment to prevent accidents or injuries on the job site.
  • Cleared trash and debris from over [Number] rooms and office areas regularly.

Grocery Stocker

HEB Store
11.2008 - 02.2011
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Answered customer questions and provided detailed product information.
  • Facilitated timely product rotation, ensuring freshness and minimizing waste.
  • Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Streamlined product restocking processes for increased efficiency and reduced time spent on tasks.

Department Lead

Fallas Paredes Discount Stores
09.2008 - 10.2008
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Maintained organized store environment to foster pleasant shopping experiences.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.

Education

GED -

Port Maria High School
St. Mary Jamaica
06.1993

Skills

  • Coaching and Mentoring
  • Assertiveness
  • Influencing skills
  • Task Delegation

Timeline

Prospertius Solutions

Material Expeditor
10.2021 - Current

Floor Technician/ Housekeeping

J&J Worldwide Services
06.2011 - 10.2021

Grocery Stocker

HEB Store
11.2008 - 02.2011

Department Lead

Fallas Paredes Discount Stores
09.2008 - 10.2008

GED -

Port Maria High School

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Tricia Gocan