Tricia Graham
Kasson,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seasoned Pharmacy Technician with 24+ years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings. Successful Pharmacy Technician building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Mayo Clinic Specialty Pharmacy
Rochester , MN
12.2021 - Current
- Answered telephones to respond to questions or requests.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Received payment from customers and processed credit card transactions when necessary.
- Entered prescription information into computer databases.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Pharmacy Technician
Walmart Pharmacy
Rochester , MN
12.1999 - 02.2023
- Assisted in training new employees on pharmacy procedures.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Answered telephones to respond to questions or requests.
- Interpreted and processed medication orders under supervision of pharmacist.
- Restocked shelves with new supplies of medications as needed.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Operated cash registers to accept payments from customers.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Managed filing of prescriptions, both electronically and manually.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Organized work areas so that everything was easily accessible when needed.
- Verified accuracy of medication labels before they were dispensed to customers.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Established or maintained medications and other patient profiles.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Mixed pharmaceutical preparations according to written prescriptions.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Provided education materials about medications to patients upon request.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Prepared and processed medical insurance claim forms and records.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received payment from customers and processed credit card transactions when necessary.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Entered prescription information into computer databases.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Verified prescriptions and drug labels, documents and packages.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained schedule of class assignments to meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
CPhT-Adv - Pharmacy Technician
Pharmacy Technician Certification Board
10-2023
CPhT - Pharmacy Technician
Pharmacy Technician Certification Board
10-2013
Some College (No Degree) - Nursing
Rochester Community And Technical College
Rochester, MN08-1997
Some College (No Degree) - Nursing
Union College
Lincoln, NE08-1996
High School Diploma -
Maplewood Academy
Hutchinson, MN05-1996
Skills
- Insurance Verification
- Workflow Optimization
- Prescription Filling
- Drug Inventory Management
- Billing Support
- Drug Inventory Control
- Medication Dispensing
- Supply Restocking
- HIPAA
- Labeling Prescriptions
- New Hire Onboarding
- Verifying Orders
- Proper Labeling Procedures
- Point of Sale Systems Proficiency
- Ordering and Stocking Medications
- Stocking Shelves
- Processing Payments
- Insurance Billing
- Order Verification
- Pharmacy Operations
- Team Collaboration
- Problem-Solving Skills
- FDA Drug Safety Guidelines
- Healthcare Regulations
- Supporting Pharmacy Operations
- Pharmaceutical Calculations
- Resolving Customer Issues
Certification
- CPhT-Adv
Timeline
Pharmacy Technician
Mayo Clinic Specialty Pharmacy
12.2021 - Current
Pharmacy Technician
Walmart Pharmacy
12.1999 - 02.2023
CPhT-Adv - Pharmacy Technician
Pharmacy Technician Certification Board
CPhT - Pharmacy Technician
Pharmacy Technician Certification Board
Some College (No Degree) - Nursing
Rochester Community And Technical College
Some College (No Degree) - Nursing
Union College
High School Diploma -
Maplewood Academy
- CPhT-Adv
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