Tricia Hunter

• Greeted and welcomed guests upon arrival.
• Scheduled appointments for clients and visitors.
• Maintained accurate records of all incoming and outgoing correspondence.
• Provided administrative support to front office team members.
• Ensured accuracy of data entry into the computer system.
• Managed front desk operations during shifts worked.
• Processed payments from clients in a timely manner.
• Verified accuracy of information before entering it into the database system.
• Assisted with filing paperwork both electronically and manually.
• Updated customer contact information in database systems.
• Took initiative to resolve customer complaints quickly and efficiently.
• Maintained general office organization and cleanliness.

• Processed patient payments and scanned identification and insurance cards.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Called patients to confirm scheduled appointments and obtain additional details.
• Protected patients by observing strict HIPAA guidelines.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Took messages from patients and promptly relayed to appropriate staff.
• Greeted each patient pleasantly and offered desk sheet for easy sign-in.
• Greeted customers and visitors in a professional manner.
• Scheduled appointments for clients and recorded all client data into the system.
• Received payments from customers and processed credit card transactions accurately.
• Maintained confidentiality of customer information at all times.
• Responsible for opening and closing the office on time each day.

• Defined and determined cause of problem to identify, prioritize and select alternatives.
• Generated various solutions to choose and put best plan into action.

Responsibilities included; Answering phone to book new and returning patients. Prepare documents for patients file for Dr. Hughes, request medical records collect co-payments. Book appointments for patients with a particular hospitals for MRI, CT scans and any other medical procedures. Renew prescriptions for patients.

Greeting patients pulling patients charts. Accept co-payments and register patients with current or new health insurance. Communicate with the Medical Assistants and Doctors per medication and prescriptions.