TRICIA JACK
Springfield Gardens ,NY
Summary
Healthcare management trained social services employees with several years of experience specific to social services organizations such as case management, administration and supervision.
Overview
10
10
years of professional experience
Work History
Case Manager/Supervisor
Highland Park Community
12.2019 - 06.2023
- Assesses clients mental and physical wellness to start the care planning process
- Consults with other care planning professionals (social workers, doctors etc
- Before and during care planning
- Meets regularly with patients to discuss treatment and interventions as required
- Ensures that client’s privacy is maintained as per HIPAA guidelines
- Utilizes in-house systems to ensure completion of required documentation such as in treatment plans, progress reports etc.
- Audits charts to maintain compliance according to company policies.
- Organized and maintained weekly tracking log to track on time delivery of documentation.
Residential Aide Supervisor
Highland Park Community
06.2015 - 11.2019
- Communicated with clinical staff regularly on any shift issues affecting the clients and shared any observations on the behavior of the clients that might be useful to the team
- Worked collaboratively with the clinical staff regarding monitoring residents, appointments, and schedules
- Reviewed the Logbook of the previous tour to become familiar with any incidents or any activities that require follow-up on the current shift
- Ensured that any incident was recorded in the Logbook, but especially tha priority incidents are recorded, and the appropriate management team is notified
- Completed electronic shift summaries and incident reports.
Residential Aide
Home Family Care
08.2013 - 05.2015
- Conducted Intake/Orientation for new client, which included explaining processes, rules, and regulations, copying, and filing ID’s and assigning beds
- Conducted and documented patrols to ensure client compliance with site rules and regulations to ensure health and safety
- Used the DHS CARES system to track vacancies, check clients in and out, etc
- Ensured the clients received any notices of meetings and appointments from social services team on a timely basis, escorted clients to meetings and appointments when necessary
- Documented incidents and other noteworthy events that occur during the shift.
Education
BSC - Healthcare Management/Concentration in Informatics
Colorado Technical University
01.2021
Skills
- Client Advocacy
- Program Planning
- Problem-Solving
- Organization and Multitasking
- Case Documentation
- Decision-Making
- Relationship Building
- Case Management Tracking
- Patient Assessments
- Patient support
- Data Entry and Analysis
- Case Planning
- Community Resources
- Case Needs Assessment
- Emotional awareness
- Care Coordination
- Conflict Resolution
- Patient Management
- Staff Management
- Documentation And Reporting
- Crisis Intervention
- Utilization review
- Medical Records Management
- Performance Tracking
- Treatment Planning
- Community Outreach
- Individualized counseling
- Program Development
- Staff education and training
- EMR / EHR
- Court Mandated Reporter
- Interdisciplinary Collaboration
- Regulatory Compliance
- Utilization Management
- Quality Assurance Controls
- Written and verbal communication
- Certified in CPR/AED
- CPR/AED
- Interviewing skills
- Client meetings
- Service planning
- Data Analysis
- Staff Oversight
- Onsite facility tours
Timeline
Case Manager/Supervisor
Highland Park Community
12.2019 - 06.2023
Residential Aide Supervisor
Highland Park Community
06.2015 - 11.2019
Residential Aide
Home Family Care
08.2013 - 05.2015
BSC - Healthcare Management/Concentration in Informatics
Colorado Technical University
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