Tricia Jones
customer services
Burleson,TX
Summary
Experienced Customer Service Representative with over 21 years of experience in a multitude of areas. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure a position I can grow with. Ready to help my team achieve company goals.
Overview
20
20
years of professional experience
Work History
Financial Center Concierge
EECU
Burleson, TX
08.2021 - Current
- Partnered with local organizations to provide specialized financial planning support to diverse populations with unique needs.
- Prepared and hosted data room while coordinating legal and advisory teams and facilitating due diligence processes.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Owner/Manager
Rodan & Fields
World Wide, N/A
02.2018 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
Service and Warranty Administration
Western Campers Inc
Fort Worth, TX
12.2018 - 03.2021
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Answered constant flow of customer calls with minimal wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Makeup Artist/Assistant Store Manager
Bealls
Granbury, Texas
09.2014 - 12.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Teller/ Personal Banker
Wells Fargo
Fort Worth, League City, And Lakeworth, TX
02.2010 - 10.2013
Makeup Artist
Neiman Marcus
Fort Worth, Texas
02.2002 - 01.2010
Makeup Artist
Nordstrom
Dallas, TX
11.2001 - 01.2002
Education
High School Diploma -
All Saints Episcopal,Arlington Heights High School
Fort Worth, TX1999
Skills
- Financial database proficiency
- Financial planning products
- Financial services
- Excellent with high quality customer service
Timeline
Financial Center Concierge
EECU
08.2021 - Current
Service and Warranty Administration
Western Campers Inc
12.2018 - 03.2021
Owner/Manager
Rodan & Fields
02.2018 - Current
Makeup Artist/Assistant Store Manager
Bealls
09.2014 - 12.2015
Teller/ Personal Banker
Wells Fargo
02.2010 - 10.2013
Makeup Artist
Neiman Marcus
02.2002 - 01.2010
Makeup Artist
Nordstrom
11.2001 - 01.2002
High School Diploma -
All Saints Episcopal,Arlington Heights High School
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