Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tricia King

St. Albans,USA

Summary

Dynamic Senior Legal Onsite Service Specialist at Managed Service, adept at optimizing mail tracking and site compliance while enhancing customer engagement. Proven ability to coordinate services effectively, ensuring high satisfaction levels. Skilled in office management and data reporting, I excel in creating efficient workflows and fostering strong client relationships.

Overview

19
19
years of professional experience

Work History

Senior Legal Onsite Service Specialist

Managed Service
New York
03.2022 - Current
  • Company Overview: An integral member of the service team by supporting the daily operations of Managed Service (MS) for prestigious Law Firm
  • Assists with new MS site implementation.
  • Utilizes TRAC for tracking onsite incoming/outgoing mail.
  • Understand site requirements and performing associated duties.
  • Knowledgeable of all area services within assigned accounts.
  • Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
  • Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff.
  • Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.
  • Fills in for absences or vacations of the onsite resources, may include site supervisor.
  • Coordinates all aspects of services, which entails traveling to and from various accounts.
  • Answer questions for the other staff during completion of in-house and off-site services.
  • Creates and maintains a customer-focused environment.
  • Is responsible for customer satisfaction by engaging end-user feedback.
  • Is responsible for raising customer issue to ESM/AOM, Supports the resolution to completion.
  • An integral member of the service team by supporting the daily operations of Managed Service (MS) for prestigious Law Firm

Program Assistant

Safe Horizon
Jamaica, NY
12.2016 - 03.2021
  • Assisting the Director with the overall management of the program.
  • Manage monthly billing, client resources and statistics.
  • Ordering, distributing, and keeping inventory of purchases for office and clients.
  • Troubleshooting Administrative Issues.
  • Office Support, word processing and other documenting.
  • Assist in coordinating events, requesting resources and supplies.
  • Reception and filing duties.
  • Other related tasks as assigned.

Information Management Dept. Representative

Brinco Mechanical Management Services, Inc.
Freeport, NY
11.2015 - 07.2016
  • Run daily reports on work orders for service or repairs.
  • Follow up with National sub-contractors for status of work orders, i.e., estimated time of arrival, lead time on parts, and resolution for service request or repairs.
  • Answer inbound calls from technicians and contractors closing out or updating work orders.
  • Properly updating systems and making sure all necessary departments are aware of any issues.
  • Escalate when appropriate.

Healthcare Enrollment Specialist – Certified Enrollment Counselor

Maryland Health Exchange
Woodlawn, MD
01.2015 - 10.2015
  • Company Overview: Maximus
  • Respond to inbound calls from Maryland state residents seeking enrollment in affordable healthcare.
  • Assess individual and family households to determine program eligibility.
  • Advise consumers on affordable state and private healthcare options.
  • Assist consumers with selecting a managed care carrier.
  • Create online profiles for consumer account management.
  • Review electronic enrollment applications for accuracy and completeness for final submission.
  • Maximus

Office Assistant

N. W. Goburn Construction
St. Albans, NY
11.2011 - 03.2014
  • Scheduled service and estimate appointments for clients.
  • Generated labor and material invoices for work orders.
  • Created proposals, contracts and bids for new clients.
  • Established and maintained relationships with sub-contractors and clients.

Customer Service Representative

Cablevision
Bronx, NY
01.2010 - 08.2011
  • Answered inbound calls for billing questions, payments, change of service or product information.
  • Troubleshoot services regarding interruptions or product use.
  • Scheduled appointments for home users.

Customer Service Representative II

McKesson
Richmond, VA
05.2007 - 03.2009
  • Handled a variety of pre-sales or post sales customers, company sales and or service representatives.
  • Followed the status of products regarding returns, repairs, replacements, delivery.
  • Maintained record of product changes.
  • Answered inbound calls for billing and product inquiries.

Intake Coordinator

Home Care Delivered
Richmond, VA
05.2006 - 09.2007
  • Processed orders for mail order medical supplies.
  • Processed and offered payments options for private paying customers.
  • Transcribed Physician Orders to get approval for supplies.

Education

Associate of Applied Science - Liberal Arts

Queensborough Community College
Oakland Gardens, NY

Associate of Applied Science - Liberal Studies

Hostos Community College
Bronx, NY

Skills

  • Mail tracking and site compliance
  • Customer engagement and service coordination
  • Office management and data reporting

Timeline

Senior Legal Onsite Service Specialist

Managed Service
03.2022 - Current

Program Assistant

Safe Horizon
12.2016 - 03.2021

Information Management Dept. Representative

Brinco Mechanical Management Services, Inc.
11.2015 - 07.2016

Healthcare Enrollment Specialist – Certified Enrollment Counselor

Maryland Health Exchange
01.2015 - 10.2015

Office Assistant

N. W. Goburn Construction
11.2011 - 03.2014

Customer Service Representative

Cablevision
01.2010 - 08.2011

Customer Service Representative II

McKesson
05.2007 - 03.2009

Intake Coordinator

Home Care Delivered
05.2006 - 09.2007

Associate of Applied Science - Liberal Arts

Queensborough Community College

Associate of Applied Science - Liberal Studies

Hostos Community College

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