Tricia King
St. Albans,USA
Summary
Dedicated professional with 10+ years of experience across legal services, nonprofit, healthcare, and corporate environments. Skilled in compliance, office management, customer service, and workflow optimization. Adept at supporting executives, coordinating teams, and ensuring client satisfaction in fast-paced, high-volume settings.
Overview
11
11
years of professional experience
Work History
Senior Legal Onsite Service Specialist
Managed Service- Ricoh
03.2022 - Current
- Support daily operations for a prestigious law firm, ensuring compliance, and high-quality service delivery.
- Optimize mail tracking processes using TRAC, reducing errors and delays.
- Coordinate service delivery across multiple accounts, stepping in for site supervisors when needed.
- Foster client relationships, and resolve escalated issues to maintain satisfaction.
- Assist in new site implementations and staff training.
Program Assistant
Safe Horizon
12.2016 - 03.2021
- Provided administrative support to program directors, managing billing, resources, and statistics.
- Oversaw office supply and client resource inventory, ensuring smooth operations.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Assisted with event coordination, reporting, and office support tasks.
Information Management Representative
Brinco Mechanical Management
11.2015 - 07.2016
- Managed daily reporting on work orders, and coordinated with national subcontractors.
- Ensured accurate system updates, and timely communication across departments.
- Escalated issues appropriately to maintain service standards.
Healthcare Enrollment Specialist
Maryland Health Exchange
01.2015 - 10.2015
- Facilitated enrollment processes by guiding applicants through health plan options and requirements.
- Coordinated communication between stakeholders, ensuring alignment on policy changes and updates.
- Guided consumers through account setup and application processes.
- Ensured compliance and accuracy in enrollment submissions.
Education
Associate of Applied Science - Liberal Arts
Queensborough Community College
Skills
- Operations: Mail tracking, site compliance, workflow optimization
- Client Services: Customer engagement, service coordination, issue resolution
- Administration: Office management, data reporting, billing, inventory management
- Technical: TRAC, Microsoft Office Suite, data entry, reporting systems
Timeline
Senior Legal Onsite Service Specialist
Managed Service- Ricoh
03.2022 - Current
Program Assistant
Safe Horizon
12.2016 - 03.2021
Information Management Representative
Brinco Mechanical Management
11.2015 - 07.2016
Healthcare Enrollment Specialist
Maryland Health Exchange
01.2015 - 10.2015
Associate of Applied Science - Liberal Arts
Queensborough Community College