Tricia Leonard
Detroit,MI
Summary
Experienced healthcare professional with 18 years of expertise in patient access, reimbursement, and healthcare operations. Proven ability to manage complex accounts and foster cross-functional collaboration to enhance customer experience. Self-motivated, adaptable, and experienced in remote work since 2020. Seeking to leverage skills in onboarding, implementation, and customer success within the healthcare/health-tech industry.
Overview
18
18
years of professional experience
Work History
Foundation Specialist
Genentech Patient Foundation
05.2024 - Current
- Coordinated patient enrollment and facilitated ongoing access to Genentech therapies
- Provided expert case management, counseled complex patient financial needs related to treatment and insurance coverage
- Collaborated with internal teams to optimize service delivery, consistently exceeding performance metrics.
Patient Navigator / Case Manager
Genentech, Access Solutions
12.2022 - 05.2024
- Oversaw patient onboarding and coordination of infusion and injection treatments, ensuring smooth implementation of reimbursement support services
- Acted as primary liaison between patients, healthcare providers, and internal teams to ensure timely access to treatments and accurate tracking of treatment progress.
- Developed strong relationships with medical practices and stakeholders, and supported offices through adoption of new software functionality
- Conveyed benefit investigations, authorization processes and insurance coverage to patients and providers in an empathetic and professional manner
Reimbursement Specialist
Genentech, Access Solutions
11.2021 - 12.2022
- Conducted benefit investigations and navigated payer policies, ensuring timely reimbursement for key medical practice accounts.
- Focused on compliance and patient access while resolving issues to enhance customer experience.
Infusion Billing, Benefit & Authorization Specialist
Michigan Institute for Neurological Disorders
09.2016 - 11.2021
- Managed hundreds of patients for high-cost infusion and injectable treatments
- Streamlined benefit investigation and authorization processes to reduce patient time to treatment
- Secured patient financial assistance to improve revenue cycles.
- Collaborated with teams to support infusion center growth and optimize medication inventory.
- Trained new team members on authorization and billing processes
Medical Assistant/ Front Desk Receptionist/Clinical Research Associate
Michigan Institute for Neurological Disorders
07.2006 - 09.2016
- Key Player and Super User in implementation of practice EMR software
- Provided exceptional customer service and facilitated communication between patients and healthcare providers
Education
Associate of Applied Science - Business Administration
OAKLAND COMMUNITY COLLEGE
Farmington Hills, MICertificate -
Grand Circus JavaScript Bootcamp
DetroitSkills
- Customer Service & Engagement
- Task-Oriented & Organized
- Ownership & Accountability
- Problem Solving & Critical Thinking
- Active Listening
- Insurance Billing and Authorizations
- HIPAA Compliance
- CRM Software/ Salesforce
Timeline
Foundation Specialist
Genentech Patient Foundation
05.2024 - Current
Patient Navigator / Case Manager
Genentech, Access Solutions
12.2022 - 05.2024
Reimbursement Specialist
Genentech, Access Solutions
11.2021 - 12.2022
Infusion Billing, Benefit & Authorization Specialist
Michigan Institute for Neurological Disorders
09.2016 - 11.2021
Medical Assistant/ Front Desk Receptionist/Clinical Research Associate
Michigan Institute for Neurological Disorders
07.2006 - 09.2016
Associate of Applied Science - Business Administration
OAKLAND COMMUNITY COLLEGE
Certificate -
Grand Circus JavaScript Bootcamp
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