Tricia Liggett
Lakeland,FL
Summary
Quality-focused Director of Operations excelling in fast-paced office/warehouse environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client/employee retention and loyalty. Knowledgeable in hospitality terminology, products and services to effectively address and respond to public and personnel inquiries. Excellent work ethic and strength in boosting company morale.
Overview
7
7
years of professional experience
Work History
Director of Operations & Logistics
By Alexa Rae
Lakeland, FL
07.2020 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Monitored warehouse workflow and administrative processes to keep operations running smoothly.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised daily operations of multi-million dollar Fashion Boutique operation.
- Managed 50+ team members across 4 departments
Administrative Assistant
ISG
La Crosse, WI
05.2019 - 06.2020
- Monitored CEO's work calendar and scheduled appointments, meetings and travel
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy
- Planned and executed corporate meetings, lunches and special events for groups of 20+ employees
- Set up and maintained physical and electronic filing systems
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
Office Assistant
Gundersen Health System
La Crosse, WI
01.2019 - 05.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Organized all new hire, security and temporary paperwork
- Assessed urgency and priorities before accepting or declining appointments and meetings with Clinical Manager
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
Revenue Manager
The Charmant Hotel
La Crosse, WI
08.2015 - 12.2018
- Drove Market Share and Revenue Performance through proper pricing, segmentation mix and distribution management
- Produced daily, weekly and monthly performance reports along with monthly forecasts and annual budgets
- Communicated to hotel team strategic vision and objectives on how to drive revenues and improve performance
- Lead property weekly Revenue Strategy Management meeting Monitored, controlled and communicated inventory levels and room rates restriction
Education
Bachelor of Arts - History
Minnesota State University - Mankato
Mankato, MNBachelor of Arts - History
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Scheduling
- Professional phone etiquette
- Works well under pressure
- 56 WPM typing speed
- Office management
- Filing and data archiving
- Customer Service
- Data entry
- Accurate and detailed
- Microsoft Suite
- 10-key proficiency
Timeline
Director of Operations & Logistics
By Alexa Rae
07.2020 - Current
Administrative Assistant
ISG
05.2019 - 06.2020
Office Assistant
Gundersen Health System
01.2019 - 05.2019
Revenue Manager
The Charmant Hotel
08.2015 - 12.2018
Bachelor of Arts - History
Minnesota State University - Mankato
Bachelor of Arts - History
University of Wisconsin - Milwaukee
References
References available upon request.
References
References available upon request.