Tricia Lillard
Grand Rapids
Summary
Hard-working, motivated health care professional serving my career in the medical arena. I'm an accomplished leader prepared to advance my career and extend my skill sets, advancing my ability to lead strategic financial obligations for our business, while ensuring patient care and service remains a priority.
Overview
33
33
years of professional experience
Work History
Supervisor Bus Ops Clinical Shared Svc
Corewell Health
Grand Rapids
05.2015 - Current
- Led team through successful transition to Epic system, enhancing operational efficiency.
- Facilitated integration of surgery and endoscopy scheduling into single enterprise department.
- Created layout changes that optimized Epic Optime for improved user experience.
- Executed cross-training plan, establishing standardized workflows and support processes.
- Analyzed data and presented findings to management and physicians for strategic decisions.
- Assessed event reporting, ensuring timely follow-up on patient and surgeon concerns.
- Ensured compliance with operational policies and procedures to maintain quality standards.
- Guided professional growth initiatives, fostering skill development among team members.
- IR procedure scheduling team acquired in 2022, provided enhanced staff engagement, identified gaps and create action plan and executed multiple trial and initiative to increase access with review and updates guidelines and standard work.
Next Day Surgery Scheduler
Spectrum Health
Grand Rapids
05.2008 - 05.2015
- Collaborated with Anesthesiologists and Physicians to streamline surgery scheduling processes.
- Conducted thorough daily reviews of Operating Room schedules, ensuring 100% operational readiness.
- Initiated effective communication with peers to clarify questions and enhance collaboration.
- Coordinated daily with Service Line Managers to secure adequate equipment and staffing.
- Scheduled surgical procedures efficiently to optimize operating room utilization.
- Maintained electronic reference tools to support accurate scheduling practices.
- Facilitated coordination of Anesthesia Services across ancillary departments for improved workflow.
- Led multiple skill observation opportunities, providing mentorship to surgical operating staff.
Specialty Care Systems Specialist
Grand Valley Health Plan HMO
Grand Rapids
01.2005 - 05.2008
- Facilitated Specialty Care Coordinator meetings and work groups to enhance collaboration.
- Acted as liaison between Specialty Care, Claims Services, and Contract Manager to streamline communications.
- Reviewed and revised Specialty Care Coordinator procedures to improve operational efficiency.
- Conducted advancement testing for Specialty Care Coordinators to assess competency levels.
- Established training and mentoring indicators to support development of all Specialty Care Coordinators.
- Collaborated with Human Resources on modifications to the orientation program.
- Participated in meetings with Specialty Offices to address quality gaps and ensure process improvement.
Claims Analyst
Grand Valley Health Plan HMO
Grand Rapids
12.2003 - 01.2005
- Processed and analyzed medical claims to ensure timely payment accuracy for inpatient and outpatient services.
- Resolved specialty provider complaints related to claim discrepancies and payment issues.
- Assisted in developing and implementing claims Scrubber program for improved processing efficiency.
- Communicated effectively with Primary Care offices regarding billing and authorization inquiries.
- Supported compliance with agency policies and procedures to maintain operational integrity.
Specialty Care Coordinator
Grand Valley Health Plan HMO
Grand Rapids
06.1993 - 12.2003
- Facilitated specialty appointments for patients, ensuring timely access to necessary care.
- Managed referral processes in alignment with benefit contract guidelines.
- Processed medical claims associated with specialty care referrals accurately and efficiently.
- Interpreted Certificate of Coverage and benefits for all patients to clarify entitlements.
- Participated actively in committee Work Groups and Task Groups to enhance operational procedures.
Business Office/Medical Assistant Float
Grand Valley Health Plan HMO
Grand Rapids
06.1992 - 06.1993
- Scheduled daily office visits for patients seeking outpatient medical assistance.
- Managed multiple incoming phone lines to maintain efficiency and consistency.
- Processed invoice data for primary care services, ensuring timely implementation.
- Balanced daily cash drawer while maintaining accurate financial records.
- Ensured accuracy of medical records for every patient through diligent maintenance.
- Performed phlebotomies daily, adhering to safety protocols.
- Monitored and restocked supply levels in patient rooms to meet operational needs.
- Supported agency policies and procedures to uphold organizational standards.
Education
Some College (No Degree) - General Studies
Aquinas College
Grand Rapids, MISome College (No Degree) - Medical Assistant
Ross Medical Education Center
Grand RapidsSome College (No Degree) - Nursing
Grand Rapids Community College
Grand Rapids, MISkills
- Microsoft Office proficiency
- Healthcare knowledge
- Data extraction and analysis
- Project management
- Leadership experience
- Process improvement
- Resilient
Accomplishments
A.C.E. (Achieving Continuous Excellence) Award, 04/13, Award received through the nomination of my peers recognizing my commitment to this organization, going above and beyond ensuring an exceptional experience for our patients and consideration to my co-workers.
Community Service
- Pay it Forward, 10/10
- Art Prize, 09/12-10/12
- Christian Life Center Pre Camp, 06/12-07/12
Affiliations
- biking/walks
- furniture flipping
- DIY projects
Timeline
Supervisor Bus Ops Clinical Shared Svc
Corewell Health
05.2015 - Current
Next Day Surgery Scheduler
Spectrum Health
05.2008 - 05.2015
Specialty Care Systems Specialist
Grand Valley Health Plan HMO
01.2005 - 05.2008
Claims Analyst
Grand Valley Health Plan HMO
12.2003 - 01.2005
Specialty Care Coordinator
Grand Valley Health Plan HMO
06.1993 - 12.2003
Business Office/Medical Assistant Float
Grand Valley Health Plan HMO
06.1992 - 06.1993
Some College (No Degree) - General Studies
Aquinas College
Some College (No Degree) - Medical Assistant
Ross Medical Education Center
Some College (No Degree) - Nursing
Grand Rapids Community College