Summary
Overview
Work History
Education
Skills
Timeline
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Tricia Machadio

Old Bridge,NJ

Summary

Efficiently oversees outbound hub operations to meet continuous internal and customer needs. Well-coordinated and decisive outbound leader with expertise in customer service, team building and performance optimization. Solid history of success in developing and maintaining best practices within the companies policies for effective high-volume fulfillment.

Overview

10
10
years of professional experience

Work History

Co-Manager Assistant Manager

Rite Aid
Brooklyn, NY
08.2012 - 03.2015
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Reorganized the sales floor to meet company demands.
  • Completed weekly schedules in consonance to payroll policies.
  • Maintained daily record of all transactions.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Administered all point of sale opening and closing procedures.

Shift Lead Manager

R
05.2012 - 08.2012
  • Customer Service reconciling cash register drawers preparing deposits Product Freshness
  • Provide superior customer service by assisting customers with their shopping needs.
  • Completed purchases with cash, credit and debit payment methods.
  • Provided expert product and service information.

Customer Service Representative

Designer Greetings Inc
Edison, NJ
03.2015 - 10.2018
  • Processed an average of 45 orders each day in a timely manner.
  • Effectively managed high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched, and resolved customer service issues.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues, increasing customer satisfaction by 15%.
  • Processed new customer contracts for sales team.
  • Managing the correspondence between the sales team and their clients.
  • Provided data and reports to help the sales team increase productivity to exceed sale goals.
  • Main point of contact for high escalations.
  • Assisted the warehouse in shipping, picking, invoicing, and training new associates.

Outbound Warehouse Lead

Williams Sonoma Inc.
Cranbury, NJ
09.2020 - Current
  • Acted as liaison between company departments and warehouse teams to ensure all product was received.
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Monitored performance and safety practices of warehouse staff.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Point of contact for B2B & HPO orders to confirm product is received and ready to be scheduled for delivery.
  • Receive load by loads.
  • Complete daily and consumed issues.

Customer Service Lead

Williams Sonoma Inc.
Cranbury, NJ
10.2018 - 09.2020
  • Analyze IRT's, DQT cases, SKU and vendor trends to reduce the return and replacement rate.
  • Maintain compliance with company policies, objectives and communication goals.
  • Evaluate employee performance by producing monthly productivity reports and coach and train accordingly, increasing quality of work and employee retention.
  • Handle customer complaints, resolve issues and adjust policies to meet changing needs.
  • Cross trained in inbound, outbound, and returns.
  • Knowledge of PKMS, HubM, OMS, CCUI, Compass, and Yardview.
  • Create productivity reports to keep all hubs current with their DQT cases.
  • Decreased the network's DQT cases by 23%.
  • Send start - up e-mail recaps to the team to ensure they are informed of all information communicated in meeting.

Education

Associate of Arts - Liberal Arts And General Studies

Kingsborough Community College Of The City University Of New York
Brooklyn, NY

Skills

  • Goals and performance
  • Relationship building and management
  • Research And Analysis
  • Team Oversight
  • Problem Resolution
  • Status Updates

Timeline

Outbound Warehouse Lead

Williams Sonoma Inc.
09.2020 - Current

Customer Service Lead

Williams Sonoma Inc.
10.2018 - 09.2020

Customer Service Representative

Designer Greetings Inc
03.2015 - 10.2018

Co-Manager Assistant Manager

Rite Aid
08.2012 - 03.2015

Shift Lead Manager

R
05.2012 - 08.2012

Associate of Arts - Liberal Arts And General Studies

Kingsborough Community College Of The City University Of New York

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Tricia Machadio