Tricia Maria Demmers
Leominster,USA
Summary
Technical Account Manager with more than 6 years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Account Manager
SEMLER SCIENTIFIC
11.2021 - 07.2023
- Developed and executed solutions to customer needs and drivers through hands-on engagement to improve clinic workflow by 20%
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Created product training plans for onboarding new TAMs and Sales team members centered on customer success and satisfaction, reducing training time by 5%.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
Technical Account Manager
ROI SOLUTIONS
11.2018 - 11.2021
- Cultivated relationships with largest non-profits in North America such as HSUS and HRC
- Consulting on technical solutions while translating scripts in conjunction with writing programming specifications critical to flow of each client's database
- Helped customers improve results by over 50% by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Investigated system issues and implemented resolutions to reduce downtime by 15-20%
Technical Account Coordinator
ROI SOLUTIONS
01.2016 - 11.2018
- Maintaining each client's business rules and effectively communicating them such that flow of each client's database is seamless and understandable; mitigated client confusion and miscommunication, increasing project efficiency by over 20%
- Updated internal databases with account information to maintain concise, clear records.
- Facilitated weekly status reports, project documentation, client billing reducing amount of meetings by 10% per week.
- Analyzed and dissected data preserving issues in new and legacy data to increase use cases and streamline client workflow.
Founder, CEO
FINDING FELICITY
01.2014 - 01.2016
- Editor in Chief Raised awareness and facilitated open dialogue about health care and patient autonomy.
- Managed five creative writing and health care analytic cyber-teams to evaluate website design quality and generate/restructure content management, SEO, and social media analytics
- Directed technical/creative content, photography, and typography teams, increasing impressions through comprehensive digital media strategy to advance SEO potential from 10% to 20% of social impact
- Launched movement to spread patient autonomy awareness via digital marketing campaign, grassroots events, and direct partnerships with 4 Durham District hospitals
Educational Publication Coordinator
BEST LEARNING
01.2011 - 01.2014
- Managed team of 6 curriculum developers to streamline implementation of new curriculum standards in 7-grade levels for 5,000 students aged 2 to 15 years old across China
- Analyzed and quantified curriculum development production using monthly student testing, increasing students' learning outcome potential from 15% to 20%
- Partnered with Operations to find teacher-mentoring program equipped with teacher-training modules to improve quality of Best Learning's TEFL training program for 100 ESL teachers
Education
Master of Business Administration (MBA) - Quantitative Methods
Hult International Business School
Boston, Massachusetts05.2016
BA - Journalism And Pre-Law
Messiah College
Grantham, PA05.2011
Skills
- SQL Certification June 2017
- SalesForce
- Mondaycom, Tableau, AWS, SaaS, Web design with Wordpresscom, Google Analytics
- Specifications Writing
- Project Management
- Fluent in MS Office Suite 2015 and higher
- Fluent in Adobe Photoshop CS5
- Fluent in Canva graphic design
- Technical consulting
Certification
SQL
HTML
Tableau
Timeline
Technical Account Manager
SEMLER SCIENTIFIC
11.2021 - 07.2023
Technical Account Manager
ROI SOLUTIONS
11.2018 - 11.2021
Technical Account Coordinator
ROI SOLUTIONS
01.2016 - 11.2018
Founder, CEO
FINDING FELICITY
01.2014 - 01.2016
Educational Publication Coordinator
BEST LEARNING
01.2011 - 01.2014
Master of Business Administration (MBA) - Quantitative Methods
Hult International Business School
BA - Journalism And Pre-Law
Messiah College
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