My goal is to maintain proper work structure, guidelines and leadership. I am reliable and dependable with strong communication skills. My strengths are client care and treatment based experience. Problem solving skills are excellent as well as multitasking and learning new tasks and duties. I am not afraid of challenges and rising to the occasion. I highly consider myself proficient and capable of managing different situations. I can follow direction very well and work on a team. I plan to bring efficiency, productivity and compassion to any work place.
Overview
4
4
years of professional experience
Work History
Program Director
Ritz Recovery
07.2023 - Current
Developed entire program from ground up, laying out framework, and defining roles.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Provided ongoing direction and leadership for program operations.
Negotiated program contracts and agreements to obtain cost-effective pricing.
Developed and implemented program evaluation systems to assess program impact.
Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Established program policies and procedures to comply with regulatory requirements.
Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
Identified risks and developed mitigation plans.
Oversaw staff schedules and assignments to handle programming demands.
Communicated regularly with owners, updating on progress to build support for program.
Conducted efficient and appropriate client care and coordination with medical and clinical professionals to meet clients needs
interpersonal client connection to provide a welcoming environment for all .
Conducted training for all employees , as well as being responsible for staff write ups, hires , fires and corrections
Provided strong communication and operations/liaison between facility and all outside entities
Utilization Review Specialist
Ritz Recovery
05.2023 - Current
Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
Submitted cases for criteria failures and helped facilitate resolutions and approvals.
Devise or identify solutions for irregular requests and issues.
Obtained authorizations from multiple insurance carriers for various levels of care.
Performed admission reviews based for medical necessity based upon level of care specification.
Supervised and maintained all utilization review documentation through kipu EMR systems .
Facilitated workgroup meetings with medical personnel as well as treatment team to find effective solutions to issues and client advocacy .
Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Directly communicated with billing and insurance providers to enhance client care and extentions .
Sober Coach/Sober Living Manager
Adjustments Family Services
02.2022 - 04.2023
Providing transportation for clients and company needs
UA’s/Body scans and contraband searches
Maintenance and house cleaning
Inventory and restocking supplies
Client intake paper work and discharge policies
Medication logs and reports as well as monitoring
Always maintaining communication directly with the team
Observing and reporting client behavior and census
Supervising and providing proper training and safety protocols to staff
Enforcing client informed care and helping clients with time management and daily duties
On call for all support staff
Drug and Alcohol Technician
White House Recovery
11.2021 - 02.2022
Client intakes and admits
Facilitating client groups
Providing cleanliness and meals
UA’s and body scans/ property searches
Transportation
Medication counts
Background in zen-charts and kipu
Observation rounds and logs
COWS and CIWAS
Monitoring client medication and intake
Education
AA Addiction Studies/ CADAC-1 - Addiction Studies
Pierce College
Pierce College
12-2025
High School Diploma -
Los Angeles ORT College
Brentwood, CA
07.2019
Skills
RADT certified
Constructive mindset
Trustworthy team member
Motivated professional
Established industry experience
Proficient in verbal and written communication
Commitment to professional standards
Understanding of the five modalities
Collaborative leadership
Narcan cetification
Compliance management
ASAM certified
Intervention Specialist
Crisis intervention
Safety protocols
Organizational leadership
Group and individual instruction
Coaching and mentoring
Relationship building
Task delegation
Leadership Experience
As a previous shift lead I was able to help people grow in their positions and excel while learning duties required to fulfill job tasks and duties.
Interests
Gym Workouts
High-Intensity Interval Training
Passionate about balancing physical health with mental and emotional wellness
Committed to improving personal fitness through regular participation in hot yoga/cross fit training
Mindfulness Practices (meditation )
Creative individual who enjoys drawing and selling art
Avid animal lover
Homelessness Outreach
Documenting and sharing travel experiences
I enjoy helping others and giving back to the community
Assistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz ResidencesAssistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz Residences