Tricia Marshall
Hillsboro
Summary
With a proven track record at Marriott International, I excel in delivering exceptional guest experiences through personalized service and attention to detail. Skilled in multitasking and problem-solving, I enhance guest satisfaction and operational efficiency. Adept at cross-selling, I leverage strong interpersonal skills to foster positive relationships and drive business success.
Overview
19
19
years of professional experience
Work History
Luxury Service Associate
Marriott International, Inc.
02.2022 - Current
- Delivered exceptional guest experiences through personalized service and attention to detail.
- Make reservations
- Providing information on amenities and local attraction
- Process payments
- Guest communication answer and process calls, emails and chats from guest,providing information about room features, property amenities and
Reservation Agent/Houskeeper
Country Haven Inn
10.2015 - 09.2017
- Managed reservations through property management software, ensuring accurate bookings and guest satisfaction.
- Coordinated with housekeeping and maintenance teams to prepare rooms for incoming guests efficiently.
- Assisted guests with inquiries regarding accommodations, amenities, and local attractions to enhance their experience.
- Trained new staff on reservation procedures and customer service protocols to maintain operational excellence.
Housekeeper
Gold Spike Casino
03.2010 - 03.2015
- Maintained cleanliness and organization across guest rooms and common areas.
- Utilized cleaning equipment and supplies efficiently to uphold sanitation standards.
- Trained new staff on best practices for cleaning and guest service protocols.
- Implemented improved cleaning techniques that enhanced overall efficiency and guest satisfaction.
Medical Billing Assistant
International Medical Magnment
01.2007 - 02.2010
- Collaborated with healthcare providers to resolve billing inquiries and disputes promptly.
- Coordinated with coding specialists to ensure proper documentation and adherence to regulations.
- Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries.
- Maintained professional demeanor while communicating with patients or insurance companies to resolve payment issues, fostering positive relationships.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Education
Bachelor of Science - Health Sciences
Wichita State University
Wichita, KS05-2026
Associate of Arts - Nursing
Compton Community College
Compton, CA05-2000
Skills
- Excellent customer service
- Exceptional communication
- Attention to detail
- Multitasking
- Professional appearance
- Strong interpersonal skills
- Cross-selling and upselling
- Teamwork
- Problem-solving
- Honest and dependable
- Adaptable and flexible
Timeline
Luxury Service Associate
Marriott International, Inc.
02.2022 - Current
Reservation Agent/Houskeeper
Country Haven Inn
10.2015 - 09.2017
Housekeeper
Gold Spike Casino
03.2010 - 03.2015
Medical Billing Assistant
International Medical Magnment
01.2007 - 02.2010
Bachelor of Science - Health Sciences
Wichita State University
Associate of Arts - Nursing
Compton Community College