Summary
Overview
Work History
Education
Timeline
Generic

Tricia McLean

Kyle,TX

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Store Manager

Foxtrot Market
12.2023 - 04.2024
  • Oversaw daily operations for flagship location of a unique brand driven corner store and coffee shop
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
  • Organized special events to drive foot traffic into store and increase sales opportunities.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Shop Manager

JuiceLand
01.2022 - 11.2023
  • Managed daily operations of 2 locations to ensure smooth functioning of stores, maintaining a clean, safe environment for customers and employees.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Fostered a culture of excellent customer service, resulting in increased repeat business.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Participated in staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Associate Team Leader

Whole Foods Market
08.2018 - 11.2021
  • In conjunction with Store Leadership, lead multiple culinary venues including bakery, prepared foods, and coffee-juice bar
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • As a test pilot store for WFM, over saw and implemented multiple innovative programs to increase food safety, effectively control food production to increase productivity, lower food waste and control spending.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored team members for career advancement, fostering a pipeline of future leaders within the organization.

Manager on Duty

Megg's Cafe
08.2015 - 09.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Developed and implemented successful onboarding program.
  • Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Kitchen Manager

Red Lion Pub On Tannery Row
09.2014 - 06.2015
  • Developed innovative menu for a new British style pub, highlighting traditional British faire as well as American sports bar favorites.
  • Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Participated in community outreach events such as charity dinners or fundraisers to give back to the local community while promoting brand awareness.

Education

Associate of Arts - Culinary Arts

Milwaukee Area Technical College
Milwaukee, WI
05.2001 -

Bachelor of Science - Speech Pathology

Marquette University
Milwaukee, WI
05.2001 -

Timeline

Store Manager

Foxtrot Market
12.2023 - 04.2024

Shop Manager

JuiceLand
01.2022 - 11.2023

Associate Team Leader

Whole Foods Market
08.2018 - 11.2021

Manager on Duty

Megg's Cafe
08.2015 - 09.2018

Kitchen Manager

Red Lion Pub On Tannery Row
09.2014 - 06.2015

Associate of Arts - Culinary Arts

Milwaukee Area Technical College
05.2001 -

Bachelor of Science - Speech Pathology

Marquette University
05.2001 -

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Tricia McLean