Tricia Menendez
Coral Gables,FL
Summary
Results-driven Chief Administrative Officer with extensive experience in strategic planning and operations management. Proven expertise in regulatory compliance, risk mitigation, and business process improvements. Skilled in fostering collaboration and innovation to achieve organizational objectives. Adept at leveraging industry-specific competencies to enhance operational efficiency.
Overview
22
22
years of professional experience
Work History
Chief Administrative Officer
Overseas Network
01.2020 - Current
- Enhanced operational efficiency by overseeing administrative functions across all entities.
- Streamlined corporate governance and compliance for U.S. and international entities.
- Optimized Human Resources strategies for hiring and compensation across multiple regions.
- Collaborated with Finance to enhance budgeting and cost control processes effectively.
- Developed scalable internal systems and SOPs for operational tools and HRIS.
- Mitigated risks by implementing robust internal controls and insurance compliance.
- Maintains compliance with various Seller of Travel licenses, including CA, FL, WA and HI.
- Maintains cybersecurity compliance across the entire team during onboarding and offboarding and with the required various insurances and team security trainings
Human Resources Officer
Overseas Network
05.2014 - 01.2020
- Enhanced new hire integration through developed onboarding programs.
- Ensured compliance with labor laws, minimizing organizational risks both domestically and internationally.
- Streamlined candidate selection processes, improving time-to-hire significantly.
- Coordinated employee placements, optimizing administrative efficiency and organization.
- Facilitated performance evaluations to identify improvement areas and provide feedback.
- Cultivated relationships with local colleges to source potential internship candidates.
Administrative Office Manager
Overseas Leisure Group
04.2007 - 04.2014
- Enhanced workflow efficiency by overseeing daily office operations and resource management.
- Identified cost-saving opportunities by monitoring budgets and expenses effectively.
- Improved interdepartmental collaboration through streamlined communication processes.
- Optimized service delivery by evaluating vendor performance and negotiating contracts.
- Executed successful events by coordinating meetings and organizing necessary arrangements.
- Facilitated talent acquisition by assisting in recruitment and interviewing candidates.
Senior Travel Agent
Overseas Leisure Group
08.2003 - 12.2006
- Enhanced client satisfaction by developing customized travel itineraries and experiences.
- Ensured seamless international travel through meticulous logistics coordination and planning.
- Mentored junior agents, improving team knowledge and customer service capabilities.
- Optimized package offerings by analyzing market trends and adjusting pricing strategies.
- Secured exclusive rates through partnerships with hotels and travel vendors.
- Maintained high service quality by overseeing dispute resolutions for client issues.
Education
BBA - Management
Florida International University
Miami, FLSkills
- Organizational leadership
- Business process improvement
- Operations management
- Strategic planning
- Project management
- Business analysis
- Process improvement
- Forecasting and planning
- Team oversight
- Regulatory compliance
- Human resources management
- Administrative management strategies
- Time management
- Relationship and team building
- Active listening
- Approachable leader
- Stakeholder engagement
- Client relationship management
Accomplishments
- Supervised a team of 80 staff members, both domestic and internationally including various Europe countries, Morocco, Brazil and in Colombia.
- Achieved a newly implemented CRM system by introducing Hubspot for customer, sales and marketing tracking tasks.
- Achieved a more expansive and complete Human Resources platform by adding the global workforce management platform, DEEL.
- Used Microsoft Excel to develop inventory tracking spreadsheets and other administrative duties across the department.
- Collaborated with team of 10 -15 technical agents in the development of various partnerships across several departments including MICE, FIT, VIP and others.
- Working with an outsourced CRM specialist to enhance and optimize our current CRM system.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Chief Administrative Officer
Overseas Network
01.2020 - Current
Human Resources Officer
Overseas Network
05.2014 - 01.2020
Administrative Office Manager
Overseas Leisure Group
04.2007 - 04.2014
Senior Travel Agent
Overseas Leisure Group
08.2003 - 12.2006
BBA - Management
Florida International University