Summary
Overview
Work History
Education
Skills
Timeline
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Tricia Miller

Tricia Miller

Fishers,Indiana

Summary

Investment professional offering 12+ years of expertise in the areas of investment accounting and investor services. Success managing multiple clients while leading efforts in reforming existing processes and creating system efficiencies. Senior leader proficient in providing management with evidence and expertise that influence and inform the vital decision-making process.

Overview

12
12
years of professional experience

Work History

Manager, Investor Services

SEI
10.2018 - Current
  • Develop, implement, and oversee new business processes for 30+ clients to streamline monthly/quarterly work to ease strain on accounting teams
  • Have grown Investor Services (IS) team headcount by 50% to keep up with client demand
  • Manage the IS team in completing routine tasks effectively and efficiently
  • Lead the integration of special projects for onboarding new clients while ensuring Anti Money Laundering(AML) compliance is met
  • Partner with the greater IS team at Oaks to make sure we are in alignment with all AML guidelines and processes
  • Establish and maintain relationships with clients and the underlying investors
  • Provide assistance and technical troubleshooting for problems clients encounter
  • Resolve internal conflict to lessen impact on the client
  • Communicate with client when a process falls short to explain what happened and how we have mitigated the risk to not occur again.
  • IS team took on the cash management processes for multiple clients starting in July 2023.
  • Refined the internal cash processes, and tested enhancements to streamline the process going forward.
  • Took on additional management responsibilities with the Consolidated Access Team (CAT) in December 2023.
  • Audited the CAT team's current processes to develop efficiencies
  • Implemented tracking of tasks to determine where most time is spent to help in further defining processes
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Investment Accounting Manager

SEI
01.2017 - 10.2018
  • Establish procedures for accurate data entry by utilizing quality assurance methods
  • Problem solve reporting issues for the client and update accordingly
  • Oversight of the training of new employees on the team, and disbursing tasks appropriately
  • Work in tandem with the development and design teams to create new reporting, as well as update existing.

Senior Investment Accounting Analyst

Archway Finance and Operations
01.2015 - 12.2016
  • Maintained integrity of general ledger, including the chart of accounts, with accurate record keeping of all monthly entries
  • Analyzed monthly reporting for accuracy
  • Generated financial statements and facilitated account closing procedures each month.

Business Analyst

Archway Finance and Operations
04.2012 - 12.2014
  • Establish new accounts, including the setup of chart of accounts and all associated portfolios
  • Developed a full understanding of ATWeb and its applications to different types of clients, such as family offices and financial institutions
  • Process and create monthly data entries both manual and integrated
  • Helped in the creation of new data integrations as well as processing tools to streamline day to day work.

Education

Bachelor of Science - Finance

Butler University
Indianapolis, IN
12.2011

Skills

  • Process Management
  • Client Satisfaction
  • Problem Solving
  • Project Management
  • Maintained integrity of general ledger, including the chart of accounts, with accurate record keeping of all monthly entries
  • Analyzed monthly reporting for accuracy
  • Generated financial statements and facilitated account closing procedures each month

Timeline

Manager, Investor Services

SEI
10.2018 - Current

Investment Accounting Manager

SEI
01.2017 - 10.2018

Senior Investment Accounting Analyst

Archway Finance and Operations
01.2015 - 12.2016

Business Analyst

Archway Finance and Operations
04.2012 - 12.2014

Bachelor of Science - Finance

Butler University

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Tricia Miller