Tricia Miller, OTR/L
Saint Bonifacius,MN
Summary
Accomplished Home Health Care Coordinator with a proven track record at Home & Community Care with Optum, demonstrating exceptional case management and coaching abilities. Spearheaded a successful pilot program, leveraging expertise in CMS guidelines and fostering multidisciplinary team collaboration. Known for enhancing patient care and workflow productivity through effective organizational skills and data analytics.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Home Health Care Coordinator/Remote
Home & Community Care with Optum
03.2022 - Current
- Coordinated authorization request management adhering to CMS guidelines and national standards.
- Collaborates with Medical Directors and/or health plan care management staff to determine the most appropriate course of action for a member based on clinical factors.
- Utilized data analytics to identify and interpret trends
- Contributed to a successful pilot program.
- Provided mentorship leading to improved operations.
Skilled Inpatient Care Coordinator
naviHealth
01.2019 - 03.2022
- Completes weekly functional assessments and engages the PAC Inter-disciplinary care team providing them with the nH Outcome tool to align expectations for discharge planning
- Encourages patients and families in the decision-making process
- Facilitated communication between patients and healthcare personnel for seamless care transitions
Occupational Therapist
Kindred at Home
Maple Grove, MN
04.2017 - 09.2018
- Conducted evaluations to identify optimal treatments.
- Delivered targeted interventions to enhance patient capabilities in daily tasks.
- Modified patient homes to enhance safety, independence, and participation.
- Education to patients and families on coping strategies, adaptive equipment, and safety modifications
Occupational Therapist
Presbyterian Homes
, MN
08.2013 - 05.2018
- Performed evaluations, discharges, direct therapeutic treatments, and patient education/training.
- Enhanced overall quality of life for patients with acute and/or chronic conditions by addressing physical, cognitive, psychosocial, and sensory impairments.
- Developed interventions to enhance patient capabilities in performing daily activities.
- Suggested appropriate in-home equipment to enhance wellness.
Occupational Therapist
Aegis Therapies
, MN
01.2007 - 05.2017
- Directed all aspects of patient care within the inpatient setting.
- Supported rehab manager with RUG level management and staffing needs.
- Oversaw OT assistants, rehabilitation aides, and college interns.
Rehab Services Manager
Life Care Center of America
Scottsdale, AZ
08.2003 - 12.2007
- Led operations of skilled nursing facility's rehab department.
- Managed and coordinated staffing operations effectively.
- Managed financial performance, budgeting, marketing strategies and practice expansion.
- Conducted annual evaluations for rehabilitation personnel.
- Conducted patient assessments and coordinated discharge plans.
Education
BS - Occupational Therapy
St. Catherine's University
St. Paul, MN01.2002
Skills
- Case Management
- Change Management
- Expertise in various EMR's
- Coaching, Mentoring and Education to minimize provider abrasion
- Effective Organizational Skills
- Proficient in Medical Vocabulary
- Authorization Utilization
- CMS Guidelines and Compliance
- Multidisciplinary Team Collaboration
- Policies and Culture
Certification
Board of Occupational Therapy, Minnesota
Affiliations
- United For giving volunteer with various organizations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Home Health Care Coordinator/Remote
Home & Community Care with Optum
03.2022 - Current
Skilled Inpatient Care Coordinator
naviHealth
01.2019 - 03.2022
Occupational Therapist
Kindred at Home
04.2017 - 09.2018
Occupational Therapist
Presbyterian Homes
08.2013 - 05.2018
Occupational Therapist
Aegis Therapies
01.2007 - 05.2017
Rehab Services Manager
Life Care Center of America
08.2003 - 12.2007
BS - Occupational Therapy
St. Catherine's University
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