Tricia Murray
Amica
Clifton Park,NY
1
Certification
33
years of professional experience
Proven expertise in customer service and compliance management. Skilled in problem-solving and engaging cross-functional teams to enhance operational efficiency.
Work History
Senior Technical Supervisor
33 Years 3 MonthsResolved technical issues in software applications
Verified client and associate information to ensure data accuracy and maintain compliance.
Engaged with clients, customers, and fellow associates to deliver effective customer service and strengthen relationships.
Train new employees
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Developed strategic plans to align technology initiatives with business objectives.
- Led cross-functional teams to enhance project delivery processes and drive efficiency.
- Analyzed system performance metrics to identify areas for improvement and optimize operations.
- Streamlined internal communication between departments through the implementation of collaboration tools and standardized documentation practices.
Education
Bachelor of Science - Sociology
Minor in Criminal Justice
3.8 GPA
- Dean's List
- 3.8 GPA
- Full time employment throughout coursework
Skills
Customer service and retention
Outstanding customer service
Compliance management
Organizational culture
Product management
Teamwork
Problem-solving
Organizational skills
Excellent communication
Touch typing proficiency
Professionalism and etiquette
Certification
- Licensed Job Title - API, INS, AIS
Timeline
Senior Technical Supervisor
Amica
03.1993 - 06.2026Read More
College of St. Rose
Bachelor of Science from Sociology
Read More