Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tricia Nicely

Monticello,KY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

13
13
years of professional experience

Work History

CSR

Senture Connect
London, Kentucky
06.2012 - Current
  • Assisted customers with inquiries and provided accurate information.
  • Resolved complaints efficiently via phone and email communication.
  • Documented customer interactions in the CRM system for future reference.
  • Collaborated with team members to improve service delivery processes.
  • Conducted follow-up calls to ensure customer satisfaction and support needs.
  • Managed high call volumes while maintaining quality service standards.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Education

High School Diploma -

Southside High School
Muncie, IN
06-1994

Skills

  • Complaint handling
  • Call management systems
  • Customer engagement tactics
  • Time management
  • Communication strategies
  • Problem solving
  • Adaptive learning
  • Call center experience
  • Customer focus

Timeline

CSR

Senture Connect
06.2012 - Current

High School Diploma -

Southside High School