Tricia Olson
Antioch,IL
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating pleasurable experiences for restaurant customers and coworkers. Skilled in anticipating customer needs, efficiently addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Leveraging strong memory retention and sales expertise, I significantly contributed to team productivity and customer satisfaction, embodying a results-driven and collaborative work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Shanty Restaurant/The Wadsworth Inn
07.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Balancing schedules between two restaurants while working different job positions each shift.
Sales Associate
Lovin' Oven Cakery
06.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by packaging, pricing, and displaying.
- Answered customer questions about sizing, accessories, and merchandise care.
- Relayed detailed, special instructions to the bakery to ensure clear communication of an order.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Arts - Business Administration And Management
College of Lake County
Grayslake, IL04.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Memory retention
- Cleanliness standards
- Menu Memorization
- High-volume dining
- Sales expertise
- Service prioritization
- Supply Restocking
- Quality Control
- Performance Improvement
- Team Player
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
Spanish
Limited Working
Timeline
Server
The Shanty Restaurant/The Wadsworth Inn
07.2020 - Current
Sales Associate
Lovin' Oven Cakery
06.2019 - 03.2020
Associate of Arts - Business Administration And Management
College of Lake County
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