Years of Professional Experience
Tricia Perkins
Customer Relations Associate
Greenville ,NC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
35
35
35
35
Years of Professional Customer Support of Resolution
35
35
Years of Outstanding Dedication to Customer Satisfaction
Work History
Front Desk Receptionist
Red Carpet Suite's
01.2011 - 01.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Lead Customer Service Associate
Aladdin Transport Corporation
01.2001 - 01.2011
- Coached junior associates on best practices for managing difficult situations, boosting overall team performance.
- Collaborated with team members to develop strategies for improving customer experience and retention.
- Consistently met performance metrics in call handling, fostering a high-quality service environment.
- Resolved escalated customer complaints effectively while maintaining composure under pressure.
- Established rapport with clients by actively listening to their needs and personalizing interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Planned schedules and workflows based on expected customer demands.
Customer Service Representative
Energy Savers Windows & Vinyl Siding
01.1998 - 01.2001
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
GED RECIPIENT - GENERAL EDUCATION DIPLOMA
Pitt Community College
Winterville, NC07.1991
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Problem-solving skills
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Scheduling appointments
- Oral and writing communication
- File Organization
- Hospitality services
- Initiative-taking
- Conflict Management
Timeline
Front Desk Receptionist
Red Carpet Suite's
01.2011 - 01.2015
Lead Customer Service Associate
Aladdin Transport Corporation
01.2001 - 01.2011
Customer Service Representative
Energy Savers Windows & Vinyl Siding
01.1998 - 01.2001
GED RECIPIENT - GENERAL EDUCATION DIPLOMA
Pitt Community College
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