Tricia Phillips
Summary
Professional with a solid background in customer service and conflict resolution. Highly adept at problem-solving and communication, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, focused on achieving results through empathetic service.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Reigning Cardinals
06.2024 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Cashier
IGA Supermarket
06.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Sales Associate
Dollar General Market
05.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Recovery Coach
Davis Archway
03.2022 - 06.2022
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
- Enhanced client engagement in recovery programs by providing compassionate support and guidance.
Waitress
Riverstone Lounge and Grill
06.2012 - 06.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Customer Service Representative
OPM-ROC
08.2008 - 08.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Document Imaging Technician
Anacomp
06.2007 - 06.2008
- Demonstrated exceptional attention to detail when verifying accuracy of scanned images against original documents.
- Contributed to process improvement efforts by providing constructive feedback on current workflows and suggesting potential enhancements.
- Reduced processing errors by diligently maintaining and troubleshooting imaging equipment.
- Enhanced document retrieval efficiency by accurately scanning and indexing various types of documents.
- Played an integral role in supporting large-scale projects requiring efficient collaboration among cross-functional teams.
Date Entry
USIS
06.1997 - 04.2001
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Certification In Medical Billing And Coding -
DeVry University
Remote06-2026
Skills
- Customer service
- Team leadership
- Decision-making
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Microsoft outlook
- Call management
- Team development
- Microsoft PowerPoint
Dubois Business Leadership Award
During high school, I had a deep passion for business. As a dedicated member of the Future Business Leaders of America club, I won a regional award that earned me a spot in the state competition. My commitment and achievements caught the attention of my teacher, who later nominated me for the prestigious business award from Dubois.
Timeline
Assistant Manager
Reigning Cardinals
06.2024 - Current
Cashier
IGA Supermarket
06.2023 - 04.2024
Recovery Coach
Davis Archway
03.2022 - 06.2022
Sales Associate
Dollar General Market
05.2021 - 10.2022
Waitress
Riverstone Lounge and Grill
06.2012 - 06.2017
Customer Service Representative
OPM-ROC
08.2008 - 08.2010
Document Imaging Technician
Anacomp
06.2007 - 06.2008
Date Entry
USIS
06.1997 - 04.2001
Certification In Medical Billing And Coding -
DeVry University
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