Tricia Price

• Managed inbound calls from commercial business clients, providing comprehensive support for policy endorsements, payment processing, and inquiries.
• Consistently adhered to company policies and guidelines, ensuring compliance and accuracy in all transactions.
• Strived for one-call resolution, efficiently addressing client needs to enhance customer satisfaction and retention.

Central Claims Representative - Team Based -Flex Team Loan out
Progressive Insurance
September- Current

• Established strong rapport with callers, gathering relevant information while setting clear expectations.
• Effectively interpreted and communicated company guidelines, adapting to a dynamic and evolving environment.
• Engaged with customers to provide support, answer questions, and collect information throughout the claims process.
• Conducted interviews and corresponded with involved parties to assess coverage and liability, documenting findings and conclusions.
• Collaborated with estimators to identify unrelated or suspect damages.
• Investigated and analyzed claims related to animal and weather-related incidents, determining Progressive's liability and coverage.
• Managed claims from multiple states within a centralized claims operation, handling inbound and outbound calls to facilitate claim resolution.
• Coordinate the movement and routing of claims across the department, ensuring each case receives timely and appropriate attention.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Handle inbound calls or emails from customers. Work directly with our service technicians to resolve customer issues and concerns on first point of contact. Provided excellent customer service on every call/email.

• Managed inbound customer service calls for business accounts, ensuring prompt and accurate assistance with payments and order tracking.
• Delivered exceptional customer service, consistently meeting or exceeding company standards.
• Adhered strictly to Amazon's guidelines and protocols to safeguard customer privacy and maintain data security.
• Utilized problem-solving skills to resolve issues efficiently, enhancing customer satisfaction and loyalty.

• Position was secured through a temp agency
• Handling of inbound cobra contacts
• Provided sound resolutions of customer inquiries, to include billing and payment issues.
• Reviewed and provided accurate and detailed information pertaining to benefits