Tricia Reed
Peoria,AZ
Summary
Dedicated Certified Caregiver with expertise in Alzheimer's and dementia care with a deep passion for the field. Recognized at each Care Facility I have been employed at my exceptional ability to keep residents comfortable, emotionally supported, and treated with dignity at all times.. Consistently demonstrating strong results in maintaining safety while delivering compassionate, individualized care to residents with complex needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Caregiver
Rock Creek at the Park Memory Care
Surprise, Arizona
08.2025 - Current
- Provided compassionate, high-quality care to residents with advanced memory needs, including individuals transferred from other facilities due to behavioral challenges.
- Maintained exceptional patience and professionalism while managing residents with complex behavioral issues, ensuring safety, dignity, and emotional support.
- Assisted residents with daily living activities such as bathing, hygiene, dressing, toileting, mobility support, and nighttime routines.
- Helped residents wake, get dressed, and prepare for breakfast while maintaining a calm, structured morning environment.
- Delivered hands-on care including washing, changing, repositioning, and bedtime preparation to ensure resident comfort and health.
- Built strong relationships with residents’ families, consistently receiving praise for providing genuine love, respect, and individualized attention.
- Collaborated with nurses, caregivers, and management to maintain care plans, document observations, and respond effectively to behavioral or medical changes.
- Upheld all state care standards, infection-control procedures, and safety protocols in a high-acuity memory care environment.
Caregiver
Vista Winds Assisted Living & Memory Care
Peoria, AZ
05.2025 - 08.2025
- Provided compassionate care for residents in the memory care unit, adapting support to individual needs based on disease progression.
- Assisted with activities of daily living, including dressing, bathing, grooming, and toileting, ensuring dignity and comfort.
- Facilitated social engagement and accompanied residents to communal activities, including mealtimes.
- Maintained accurate documentation of daily care, incidents, and behavioral changes for medical and administrative review.
- Responded to and de-escalated challenging behaviors, promoting a safe and supportive environment.
- Consistently selected by management to cover additional shifts, recognized for reliability and commitment to ensuring adequate staffing levels and uninterrupted patient care.
- Trusted as the primary resource for shift coverage, demonstrating flexibility and dedication to maintaining required caregiver-to-patient ratios.
- Upscale Retirement Home
Caregiver
Adultcare Assistance Homecare
Sun City, AZ
03.2024 - 04.2025
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being.
- Assisted with daily activities such as bathing, dressing, grooming, and medication management.
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals.
- Maintained a clean and organized living environment for clients by performing light housekeeping duties.
Quality Lead Assurance Analyst
HelloFresh
Goodyear, AZ
11.2023 - 02.2024
- Inspect and document the quality of our produce and meat before deciding whether it can be used for our products.
- Ensure all completed packaging is fully vacuum sealed before being signed off for delivery.
- Complete a daily inventory of product.
- Monitor chefs' processes to ensure the recipes are completed by the book, and that only exact ingredient amounts are used.
Machine Operator
DICK'S Sporting Goods
Litchfield Park, AZ
10.2022 - 11.2023
- Operated a forklift to transport items around the warehouse.
- Operated a Pit when items needed to be hand sorted, requiring myself to stand on narrow platforms 50ft above the ground lifting boxes upwards of 50lbs.
- Maintained top 5 in performance metrics week after week.
Forklift Operator
Amazon.com
Goodyear, AZ
11.2021 - 09.2022
- Operated forklifts through the aisles in order to unload boxes in high locations throughout the warehouse.
- Sorted boxes in the warehouse in a timely manner in order to keep our team running as efficiently as possible.
- Promoted to an assistant personal guide based on my performance, assisting in audits and training new employees on different tasks they needed to learn.
Credit Specialist
Lexington Law Firm & Progrexion Marketing
Phoenix, AZ
06.2020 - 07.2021
- Received inbound calls that were leads for providing assistance with credit repair including managing tickets and following up with potential clients.
- Built trust with my customers in order for them to feel comfortable discussing sensitive information with me.
- Discussed areas of opportunity where clients could improve their financial well-being, through best practices that didn't always involve directly providing services, depending on the case.
- Consistently produced results in my role, always ranking near the top of my department.
Technical Support Representative with Sales
Asurion
Phoenix, AZ
08.2018 - 06.2020
- Consulted via telephone to understand user problems, and ask probing questions to locate root causes to customer issues.
- Troubleshot many different devices including Mobile cell phones, Tablets, and Mobile Hotspots.
- Built value throughout my calls on additional services to upsell customers in order to provide them more protection on other items in their home.
- Maintained performance metrics that ranked me within the 10% of the company for the past 9 months which included Customer satisfaction surveys, sales per month, and Call handle time.
Education
Certified Caregiver - Caregiving
Assisted Living Training School
Tempe, AZ08.2025
High school or equivalent -
North Brunswick High School
Leland, NC05.2010
Skills
- Alzheimer's and dementia care
- Assisted living support
- Activities of daily living assistance
- Caregiving expertise
- Computer proficiency
- Conflict resolution
- Culinary skills
- CPR and first aid
- Shift coverage planning
- Physical strength and endurance
- HIPAA compliance knowledge
- Community healthcare services
- Home health experience
- Hospice care familiarity
- Hoyer lift operation
- Meal preparation skills
- Medication administration proficiency
- Memory care techniques
- Microsoft Office proficiency
- Nursing home experience
- Patient observation skills
- Project management abilities
- Senior care expertise
- Time management skills
- Toileting assistance proficiency
- Typing skills
- Developmental disabilities support
Certification
• Driver's License
• Forklift Certification
• Certified Home Health Aide
• Food Handler Certification
• CPR Certification
• First Aid Certification
• Caregiver Certification
• Forklift Certification
• Certified Home Health Aide
• Food Handler Certification
• CPR Certification
• First Aid Certification
• Caregiver Certification
Timeline
Certified Caregiver
Rock Creek at the Park Memory Care
08.2025 - Current
Caregiver
Vista Winds Assisted Living & Memory Care
05.2025 - 08.2025
Caregiver
Adultcare Assistance Homecare
03.2024 - 04.2025
Quality Lead Assurance Analyst
HelloFresh
11.2023 - 02.2024
Machine Operator
DICK'S Sporting Goods
10.2022 - 11.2023
Forklift Operator
Amazon.com
11.2021 - 09.2022
Credit Specialist
Lexington Law Firm & Progrexion Marketing
06.2020 - 07.2021
Technical Support Representative with Sales
Asurion
08.2018 - 06.2020
Certified Caregiver - Caregiving
Assisted Living Training School
High school or equivalent -
North Brunswick High School