Tricia Richardson, CPP, SPHR, SHRM-SCP
Summary
Enthusiastic and accomplished payroll professional with a passion for payroll, accounting and human resource operations. Experience with payroll analysis, compliance, and system optimization. Utilizes a deep understanding of payroll regulations to ensure accuracy and efficiency. Track record of enhancing payroll processes and resolving complex payroll issues.
Proven history of achievement and innovation coupled with outstanding work ethic and commitment. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and technology solutions.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Senior Financial Analyst
Think Company
11.2021 - Current
- Streamlined payroll processing by implementing automated systems, improving efficiency and reducing errors
- Collaborated with HR to refine employee onboarding processes, ensuring seamless integration into payroll systems
- Managed complex payroll discrepancies, employing problem-solving skills to resolve issues promptly and effectively
- Conducted regular audits of payroll systems, enhancing accuracy and maintaining compliance with company policies and regulations
- Implemented best practices in payroll reporting, providing insights that informed executive decision-making processes
- Maintained compliance with federal, state, and local regulations by staying current on tax laws and filing requirements
- Implemented process improvements that increased the accuracy of time tracking systems for all employees across multiple locations
- Reduced manual data entry errors by automating key aspects of the payroll system, resulting in more reliable payment records
- Handled special payroll situations such as severance payments, bonuses, and back pay calculations with accuracy and discretion
- Updated company policies relating to overtime pay and leave accruals, ensuring compliance with changing labor laws
- Developed comprehensive payroll reports for senior management to support informed decision-making regarding staffing costs
- Served as the primary point of contact between the organization and third-party payroll providers, maintaining strong relationships to facilitate smooth service delivery
- Assisted employees with understanding their paychecks and benefit options during open enrollment periods or upon hire, promoting transparency in compensation practices
- Streamlined payroll processes by implementing efficient software and tools, reducing processing time
- Optimized payroll software use by customizing settings and configurations, maximizing efficiency and ease-of-use for team members
- Reconciled year-end tax documents such as W-2 forms to verify correct reporting of wages and deductions for all staff members
- Coordinated with external auditors during annual audits, providing necessary documentation and addressing any concerns related to payroll processes
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
- Created new hire and termination documents for payroll
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations
Senior Consultant – Human Capital Management Services Group
RKL LLP
08.2019 - 11.2021
- Internal and external subject matter expert and resource for all payroll and human resource-related questions, concerns, information and regulations
- Human Resource Information System (HRIS) Implementation Client Lead
- Client process review, recommendation and implementation for payroll and human resource system(s)
- Audit and assess Client payroll and human resource processes, guidelines and documentation
- Develop, create and present educational materials for payroll and human resource-related information and regulations
- Participate in internal marketing and firm leadership initiatives
- Led cross-functional teams to implement process improvements, enhancing operational efficiency and client satisfaction
- Developed and executed strategic plans for client engagements, ensuring alignment with organizational goals
- Analyzed market trends to identify opportunities for clients, driving data-informed decision-making processes
- Cultivated strong client relationships through effective communication and tailored solutions that addressed specific needs
- Evaluated project outcomes to refine methodologies, ensuring sustained success in future engagements
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Helped meet changing demands by recommending improvements to business systems or procedures
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Created and managed project plans, timelines and budgets
- Collaborated with teams to define, strategize, and implement marketing and web strategies
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Collaborated with internal teams to develop customized solutions that addressed unique client needs
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions
- Developed custom solutions based upon clients' strict requirements
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
Partnership Coordinator & Account Relationship Manager
Paytime, Inc.
02.2016 - 08.2019
- Member of the Sales Team - relationship development with other business partners
- On-site Conference Sales Member - promote product and educational resources
- Resource for all internal payroll and human resource-related information and regulations
- Develop, create and present monthly Webinars and Seminars for payroll and human resource-related information and regulations
- Schedule and prepare regular training seminars, learning tools and resources for payroll clients
- Liaison with Tax Team on Client Tax adjustments
- Assist Clients with payroll outsourcing transitions
- Assist Clients with payroll processing
- HRIS Kronos Payroll and Human Resource implementations
Senior Payroll Consultant
Element
06.2015 - 02.2016
- Supervise the work of 4 Payroll Team Members and 2,000 Employees in all 50 States and Canada
- Oversight and quality control of all aspects of payroll to include garnishments, unemployment claims, time & attendance; pay errors
- Liaison with Finance and Accounting on all banking issues
- Develop and implement departmental Standard Operating Procedures
- Schedule and prepare regular training seminars, learning tools and resources for Employees, Leaders and Managers
Payroll Solutions Advisor
Stambaugh Ness
01.2013 - 06.2015
- Supervise the work of 10 Payroll Team Members during quarterly processing
- Oversight and quality control of 125 payroll clients
- Prepare all quarterly tax returns for federal, state and local jurisdictions (online and paper)
- Resource for all tax and accounting clients for payroll and human resource-related information and regulations
- Develop, create and present monthly Webinars and Seminars for payroll and human resource-related information and regulations
- Ensure accuracy in all payroll and payroll tax return processes
- Develop and implement policies and guidelines for processing payroll and payroll tax returns
- Schedule and prepare regular training seminars, learning tools and resources for payroll clients as well as tax and accounting clients
- Develop and implement strategies for optimal client realizations
- QuickBooks Advisor for Clients in all aspects of QuickBooks processing
- Assist Clients with payroll outsourcing transitions
- Ensure monthly billings are timely and accurate and utilization and realization rates are optimal
Payroll Supervisor
Simon Lever LLP
09.2011 - 01.2013
- Supervise one full-time and two part-time payroll processors
- Oversight and quality control of 115 payroll clients
- Prepare all quarterly tax returns for federal, state and local jurisdictions (online and paper)
- Resource for all tax and accounting clients for payroll and human resource-related information and regulations
- Develop, create and distribute quarterly newsletters highlighting business information and tax updates
- Ensure accuracy in all payroll and payroll tax return processes
- Develop and implement policies and guidelines for processing payroll and payroll tax returns
- Schedule and prepare regular training seminars, learning tools and resources for payroll clients as well as tax and accounting clients
- Develop and implement strategies for optimal client realizations and ensure monthly billings are timely and accurate
Education
Bachelor of Science - Management Studies
University of Maryland University College
01-2018
Skills
- Account reconciliations
- Attention to detail
- Bookkeeping
- Documentation skills
- Employee handbook requirements
- Expense reduction
- General ledger accounting
- Internal controls
- Microsoft Office Suite
- Presentation skills
- Problem solving - solutions
- Report preparation
- Research and data analysis
- Variance reporting
- QuickBooks, Paylocity, ADP, UKG, Kronos
Certification
- Certified Payroll Professional, PayrollOrg (September 2011)
- Senior Professional in Human Resources (SPHR®) Certification (June 2013)
- SHRM-SCP - SHRM Senior Certified Professional (February 2015)
Additional Qualifications
- Member of the PayrollOrg Government Relations Task Force (Federal and State)
- Member of the PayrollOrg Speakers Bureau
- Treasurer of a Pennsylvania Non-Profit
- Former President & Vice President of the Susquehanna Valley American Payroll Association; Payroll and Human Resource Certification Study Group Leader
- Former Contributing Writer to Paytech Magazine
Timeline
Senior Financial Analyst
Think Company
11.2021 - Current
Senior Consultant – Human Capital Management Services Group
RKL LLP
08.2019 - 11.2021
Partnership Coordinator & Account Relationship Manager
Paytime, Inc.
02.2016 - 08.2019
Senior Payroll Consultant
Element
06.2015 - 02.2016
Payroll Solutions Advisor
Stambaugh Ness
01.2013 - 06.2015
Payroll Supervisor
Simon Lever LLP
09.2011 - 01.2013
Bachelor of Science - Management Studies
University of Maryland University College
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