Tricia Riebe
Merrill,OR
Summary
Dynamic customer service professional with proven leadership skills at Kwik Trip, adept at resolving issues and enhancing customer loyalty. As a Cook Supervisor at Pine Crest Health Care, I improved team productivity and ensured food quality through effective training and organization, significantly reducing waste while maintaining high standards of safety and hygiene.
Overview
14
14
years of professional experience
Work History
Customer Service Cashier
Kwik Trip
10.2021 - 04.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Line Cook Supervisor
Pine Crest Health Care Nursing Home
07.2009 - 10.2021
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
- Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Monitored food preparation, production, and plating for quality control.
- Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
Education
High School Diploma -
Merrill High School
Merrill, WISkills
- Organization skills
- Time management
- Leadership skills
- Problem-solving
- Decision-making
Timeline
Customer Service Cashier
Kwik Trip
10.2021 - 04.2023
Line Cook Supervisor
Pine Crest Health Care Nursing Home
07.2009 - 10.2021
High School Diploma -
Merrill High School
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