Tricia Robateau
Lithonia,GA
Summary
Army veteran with a background in data management, client advocate and who easily adopts to any situation. A quick thinker and detail oriented. A problem solver who can work both alone and in a team. Professional and knowledgeable office clerk offering several years of experience in social work and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
Veteran's Case Manager/Public Benefits Specialist
Catholic Charities Of Atlanta
04.2023 - Current
- Coordinate services with other agencies and organizations, to provide useful resources to clients.
- Develop and implement comprehensive case management plans to address client needs and goals.
- Assist clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitor clients' progress and track client services to provide crisis interventions.
- Conduct pre-screenings for veterans in need of housing or utility assistance.
- Communicate with landlord and utility companies to provide needed documents in order to provide financial assistance to veterans.
- Collect documents from clients and apply for public benefits for clients in need.
- Documents data into HMIS, Case worthy and Georgia gateway for clients receiving services.
- Funded multiple clients in need of house or utility bill as well as provided wholesome case management.
- Partner with local organizations to expand access to social and community services.
- Refer clients to appropriate team members, community agencies and organizations to meet their needs.
Domestic Violence Advocate
BATTERED WOMEN'S SHELTER
03.2021 - Current
- Updated and provided Sign in and sign out sheets for staff, as well as visitation logs for visitors.
- Provided data entry of clients/family in web system Caseworthy .
- Updated client services on CJCC, referrals and other information.
- Transported clients to work, school, hospital or other other needed locations.
- Filed client information and folder appropriately.
- Updated client roster in order to manage and track clients in shelter.
- Coordinated with police as well as other shelter(s) in order to provide safety for clients to enter and exit shelter.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Interviewed clients and family members to obtain key information for case planning and management.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front Desk Receptionist
Days Inn by Wyndham conference center
09.2019 - 12.2022
- Updated room status in online hotel management system.
- Sold Tickets/Parking pass to Wild adventures theme park.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Maintained transaction security by verifying payment cards against identification.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Other miscellaneous work.
Culinary Specialist
United States Armed Services
10.2014 - 09.2019
- Labeled and filed according to ARIMS (Army records Information management system.
- Responsible for cash collected and cash vouchers throughout dining facility.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Reduced spending between 5-45% by documenting inventory and purchases for budget management. .
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Secured and protected military property, assets and personnel.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Rated job performance for over 10 subordinates providing timely and effective feedback.
- Recorded expenses and maintained accounting records.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Arranged rapid office equipment repair and maintenance with vendors and or maintenance.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
Education
Bachelor of Arts - Philosophy and Religious studies
Valdosta State University
Valdosta, GA05.2023
Culinary Arts
Army Quartermaster Center And School
Fort Lee, VA04.2015
Some College (No Degree) - English Language And Literature
Notre Dame De Namur University
Belmont, CASkills
- Microsoft proficiency
- Customer service
- Sensitive material handling
- Filing
- Communication
- Strong interpersonal skills
- Conflict Management
- Office Management
- Front Desk Operations
- Multitasking Abilities
- Analytical and Critical Thinking
Additional Information
- Authorized to work in the US for any employer. Willing to relocate anywhere.
Writing
I am a someone who enjoys writing poetry and short stories, as well as working towards publishing my own novel(s).
Timeline
Veteran's Case Manager/Public Benefits Specialist
Catholic Charities Of Atlanta
04.2023 - Current
Domestic Violence Advocate
BATTERED WOMEN'S SHELTER
03.2021 - Current
Front Desk Receptionist
Days Inn by Wyndham conference center
09.2019 - 12.2022
Culinary Specialist
United States Armed Services
10.2014 - 09.2019
Bachelor of Arts - Philosophy and Religious studies
Valdosta State University
Culinary Arts
Army Quartermaster Center And School
Some College (No Degree) - English Language And Literature
Notre Dame De Namur University
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