Tricia Robinson
Riviera Beach,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant
American Guard Sevices
Fort Lauderdale, FL
08.2022 - Current
- Efficiently tracked and recorded data in spreadsheets utilizing Microsoft Excel and comparable software.
- Greeted visitors professionally, addressed inquiries, and guided them to the appropriate personnel.
- Produced letters, memos, reports, emails, and presentations for management.
- Managed payment processing for invoices through accounting software applications.
- Updated contact lists regularly for any changes in employee status or contact information.
- Managed office supplies inventory and ordered as needed.
- Responded to customer inquiries related to company products and services.
- Ensured efficient operation of office equipment including printers, copiers, and fax machines.
- Provided information through phone calls and emails, resulting in effective business correspondence.
- Organized files, developed spreadsheets, and maintained neat and organized front desk and reception area.
- Created spreadsheets for record-keeping and reporting in Microsoft Excel.
Unit Secretary
University of Miami Hospital
02.2008 - 10.2022
- Provides routine general clerical support to patients, families and staff
- Maintains a positive atmosphere at the nursing unit at all times
- Collaborate with members of the interdisciplinary team to ensure patient satisfaction while assisting the license registered nurse
- Assists the nurse, charge nurse, nursing supervisor, and nurse manager in coordinating the flow of activities on the unit
- Transcribes doctors' orders through effective computer, telephone and call system communications.
Warehouse Team Member
Amazon
11.2018 - 03.2019
- Selecting, packing and shipping customer orders
- Sorting different size packages and boxes into routes to ensure that the Customer promised delivery time is met
- Moving and sorting packages between trucks
- Moving completed pallets with a pallet jack to the assigned delivery area.
Customer Service Representative
Teleperformance Inc USA
Margate, FL
07.2013 - 10.2015
- Responsible for all customer inquiries and follow up to all customer inquiries
- Work with confidential customer information and verify patient's information through numerous governmental systems
- Fields calls, emails and service request to necessary parties and resolve to solve customer issues where applicable
- Assists in the education of new members and in the re-education of existing members regarding health plan procedures
- Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
Customer Service Representative
The Home Depot
- Provides friendly accurate service by assisting customers with questions, and assess their needs
- Make eye contact and provide a warm smile and greet customers while showing enthusiasm
- Follow up with customer via telephone where necessary
- Collaborate with other departments to provide a wow experience to the customer
- Handle multiple customer at once when necessary.
Education
Medical Assist -
Everest Institute
12.2008
Skills
- Filing
- Office Administration
- Data Entry
- Clerical Support
- Computer Skills
- Professional Communication
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Medical Terminology
- Microsoft PowerPoint
- Excel spreadsheets
Certification
CPR/AED, 04/01/22
Other
Greets patients and visitors. Monitors, answers, screens, and routes all telephone calls., Transcribes physicians' orders and nursing requests subject to the approval of a licensed nurse. Asks for clarification when necessary., Assists with processing patient admissions, transfers and discharges. Assembles and maintains patient records and charts., Performs needed clerical tasks, including copying, faxing, filing, and ordering/obtaining supplies., Extremely organized and able to provide information to patients and family members when required., Epic, Meditech, Microsoft Word, Excel, PowerPoint
Timeline
Administrative Assistant
American Guard Sevices
08.2022 - Current
Warehouse Team Member
Amazon
11.2018 - 03.2019
Customer Service Representative
Teleperformance Inc USA
07.2013 - 10.2015
Unit Secretary
University of Miami Hospital
02.2008 - 10.2022
Customer Service Representative
The Home Depot
Medical Assist -
Everest Institute
CPR/AED, 04/01/22
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