Tricia Robinson
Riviera Beach
Summary
Eager to tackle fresh opportunities with a strong work ethic, adaptability, and exceptional interpersonal skills. Skilled at thriving in autonomous work environments and excelling at swiftly mastering new skills as needed.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Unit Secretary
Baptist Health Hospital
12.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Administrative Assistant
American Guard Services
08.2022 - Current
- Efficiently tracked and recorded data in spreadsheets utilizing Microsoft Excel and comparable software.
- Greeted visitors professionally, addressed inquiries, and guided them to the appropriate personnel.
- Produced letters, memos, reports, emails, and presentations for management.
- Managed payment processing for invoices through accounting software applications.
- Updated contact lists regularly for any changes in employee status or contact information.
- Managed office supplies inventory and ordered as needed.
- Responded to customer inquiries related to company products and services.
- Ensured efficient operation of office equipment including printers, copiers, and fax machines.
- Provided information through phone calls and emails, resulting in effective business correspondence.
- Organized files, developed spreadsheets, and maintained neat and organized front desk and reception area.
- Created spreadsheets for record-keeping and reporting in Microsoft Excel.
Unit Secretary
University of Miami Hospital
02.2008 - 10.2022
- Provides routine general clerical support to patients, families and staff
- Maintains a positive atmosphere at the nursing unit at all times
- Collaborate with members of the interdisciplinary team to ensure patient satisfaction while assisting the license registered nurse
- Assists the nurse, charge nurse, nursing supervisor, and nurse manager in coordinating the flow of activities on the unit
- Transcribes doctors' orders through effective computer, telephone and call system communications.
Warehouse Team Member
Amazon
11.2018 - 03.2019
- Selecting, packing and shipping customer orders
- Sorting different size packages and boxes into routes to ensure that the Customer promised delivery time is met
- Moving and sorting packages between trucks
- Moving completed pallets with a pallet jack to the assigned delivery area.
Customer Service Representative
Teleperformance Inc USA
07.2013 - 10.2015
- Responsible for all customer inquiries and follow up to all customer inquiries
- Work with confidential customer information and verify patient's information through numerous governmental systems
- Fields calls, emails and service request to necessary parties and resolve to solve customer issues where applicable
- Assists in the education of new members and in the re-education of existing members regarding health plan procedures
- Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
Sales Associate
The Home Depot Inc
03.2007 - 09.2007
- Enhanced customer satisfaction through effective communication and personalized service
- Managed inventory levels, ensuring product availability and timely restocking
- Trained new hires on sales techniques and product knowledge to improve team performance
- Assisted in developing promotional strategies that increased foot traffic and sales
- Collaborated with team members to optimize store layout for improved customer experience
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Medical Assist
Everest Institute
Miami, FL12.2008
Skills
- Document organization
- Administrative support
- Accurate data entry
- Administrative assistance
- Proficient in computer applications
- Effective communication skills
- Proficient in Microsoft Word
- Proficient in Microsoft Outlook
- Excel proficiency
- Healthcare vocabulary expertise
- PowerPoint presentation design
- Excel data management
Certification
CPR/AED, 2026-05-14
Other
Greets patients and visitors. Monitors, answers, screens, and routes all telephone calls. Transcribes physicians' orders and nursing requests subject to the approval of a licensed nurse. Asks for clarification when necessary. Assists with processing patient admissions, transfers and discharges. Assembles and maintains patient records and charts. Performs needed clerical tasks, including copying, faxing, filing, and ordering/obtaining supplies. Extremely organized and able to provide information to patients and family members when required., Epic, Meditech, Microsoft Word, Excel, PowerPoint
Timeline
Unit Secretary
Baptist Health Hospital
12.2024 - Current
Administrative Assistant
American Guard Services
08.2022 - Current
Warehouse Team Member
Amazon
11.2018 - 03.2019
Customer Service Representative
Teleperformance Inc USA
07.2013 - 10.2015
Unit Secretary
University of Miami Hospital
02.2008 - 10.2022
Sales Associate
The Home Depot Inc
03.2007 - 09.2007
Medical Assist
Everest Institute
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