Tricia Salvia
Appleton,WI
Summary
Compliance specialist looking for a position working in a customer focused role. Highly motivated; works accurately and able to stay organized in a fast-paced environment. Enjoys working as part of a team and independently. Excellent communication skills.
Overview
12
12
years of professional experience
Work History
Compliance Specialist
J.J. Keller
08.2021 - Current
- Serves as primary resource for questions and concerns regarding vehicle compliance for one of J.J. Keller's largest clients.
- Communicates daily with client via phone and email to ensure quality customer service is provided.
- Facilitates title process for client vehicles and equipment.
- Responsible for title management.
- Perform quality reviews to uncover workflow and communication issues.
Customer Service Representative
Black-Haak Heating
06.2020 - 08.2021
- Promptly answered 60+ incoming calls daily. Actively listened to customer questions and assisted in scheduling installations and routine maintenance.
- Successfully resolved customer complaints by using strong problem-solving skills. Communicated well with both internal and external contacts to meet customer needs.
- Updated customer information onto database. Provided follow up customer service to ensure customers were satisfied with services/products.
Accounts Receivable Specialist
ThedaCare
07.2019 - 06.2020
- Examined medical claims to ensure charges were accurate and billable. Submitted billing information to insurance carriers.
- Reviewed accounts on daily basis to assess aging and pursue collection of funds.
- Communicated with insurance carriers to check claim status. Provided additional requested information if needed to process.
Administrative Assistant
ThedaCare Regional Medical Center-Neenah
02.2013 - 07.2019
- Answered multi-line phone system, routing calls, and greeting visitors.
- Registered patients with high level of confidentiality.
- Collaborated with clinics to schedule procedures and appointments.
- Using the EPIC system, entered all charges related to patient stays at the hospital,
- Sorted and distributed office mail.
Clinical Technician
ThedaCare Regional Medical Center-Neenah
10.2010 - 02.2013
- Worked as part of a team to support the medical needs of patients.
- Obtained and documented patient vital information using the EPIC system.
Education
Bachelor of Science - Journalism
University of Oshkosh
Oshkosh, WIMedical Assistant
Fox Valley Technical College
Appleton, WISkills
- Proficient in MS Office & EPIC Software
- High level of accuracy in fast-paced environment
- Strong problem-solving skills
- Excellent written and oral communication skills
- Personable, positive personality
Timeline
Compliance Specialist
J.J. Keller
08.2021 - Current
Customer Service Representative
Black-Haak Heating
06.2020 - 08.2021
Accounts Receivable Specialist
ThedaCare
07.2019 - 06.2020
Administrative Assistant
ThedaCare Regional Medical Center-Neenah
02.2013 - 07.2019
Clinical Technician
ThedaCare Regional Medical Center-Neenah
10.2010 - 02.2013
Bachelor of Science - Journalism
University of Oshkosh
Medical Assistant
Fox Valley Technical College
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