TRICIA A. SAVANKHAM

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

• 10/2015 - Present, Caregiver of 32 year old Adult Handicap Son who lives with Quad Spastic Cerebral Palsy, wheelchair bound and total dependent. Verbal, not mobile.
• 6/2012 – 10/2015, Alfa Insurance Company, Inc. Brentwood, TN Casualty Supervisor In addition to the duties listed below at First Acceptance. Supervisor the daily activities of 6-7 casualty claims adjusters. Review incoming losses, assign to adjusters based on level of experience and complexity of the claim. Report to upper management large losses and recommend increase in reserves. Roundtable bodily injury claims valued over $15,000 in a committee. Report any and all employee deficiencies to my Manager, or VP of claims as soon as possible.
• 2004 – 6/2012, First Acceptance Insurance Company, Inc. Nashville, TN Claims Supervisor II Provide continuing counseling and training new employees, as well as all existing employees within my unit. Currently 7 adjusters are in my unit. Report any and all employee deficiencies to my Manager, the Director of Claims, or VP of claims as soon as possible. Provide excellent customer service and handle all complaint calls that develop within my unit. Be attentive to negative trends and issues that arise within my unit, and report all issue to the Director of Claims and/or the VP of Claims Dept. Review all new claim assignments and input initial accurate coverage notes into the Claim Data Log. Also give initial handling instructions to Claims Adjusters, where applicable. Review and audit all claim check requests, total loss evaluations, bodily injury evaluations and various coverage denial letters, reservation of rights letters, and liability denial letters that are outside the Claims Adjuster scope of settlement or handling authority. Review all authority requests and payments outside of an adjuster’s authority. Complete aged pending reviews on a regular basis. Complete monthly audits of the adjusters claim handling processes. Recommend and coordinate needed changes based on the process analysis. Review weekly, monthly, and quarterly reports and manage the metrics applicable to my unit. Also actively address deficiencies brought to light by internal or external audits.
• 2002 - 2004, Ladies Workout Express Auburn, MA Owner-Manager Responsible for management of the ladies fitness club. Supervise, hire, train, all personal trainers regarding all aspects of the position. Handle accounting and advertisement for the Auburn Franchise location. The sale of 12, 24 & 36 month membership contracts, which is the business asset. Maintain the club in a manner, which keeps the members content.
• 1995 - 2002, Commerce Insurance Company Webster, MA Senior Casualty Adjuster Work with a moderate level of independence handling moderate and high exposure personal and commercial Massachusetts Automobile Casualty losses. Responsible of the adjustment process including: coverage analysis, liability and damage investigation, claim evaluation, negotiation and litigation management. Frequent oral and written communication with customers. Peer training new Casualty Adjusters and back up to the Supervisor.
• 1988 - 1995, Paul Revere Life Insurance Company Worcester, MA Supervisor (held other positions within my 7 years employment worked up to a Supervisor) Select, develop, and manage 11-13 assigned underwriting service staff. Planned, organized, and controlled Regional Service Team functions which included establishing/attaining service and quality objectives for the region. Communicated with Home Office and Field Office personnel. Interviewed and hired employment applicants for potential job placement. Underwriting USER Assistant, reviewed disability health & life insurance applications and supplementary documents and entered into the USER database. Interpreted and evaluated both non-medical and medical/avocation information and assigned proper coding. Issue Assistant, reviewed all final documents, ensured all in order. Entered all exclusion from Underwriter and issued policy. New Business Assistant, entered all new business applications into the system. Forwarded to Underwriting Assistant. Underwriting Assistant, requested documents from the applicants per Underwriters instructions. Matched mail. Messaged agents with status. Forwarded file to next assistant whether it be Issue, PHI or USER Assistant.

Caring for my 32-year-old son is an integral part of my life, and I am committed to ensuring that he receives the necessary care and support. Placing him in a nursing home is not an option as it would negatively impact his overall health and prevent him from receiving the specialized care he requires due to his Spastic Quad Cerebral Palsy. As a total dependent, he relies on assistance for basic tasks such as feeding, mobility, and opening doors. Currently, we face the challenge of not having a van to transport his power wheelchair, which limits our ability to leave the house.

Despite these challenges, I am dedicated to finding a balance between caring for my son and pursuing a professional career. He attends the Muletown Recreation Center from Monday to Friday, where he can socialize and engage in activities he enjoys. Insurance covers the transportation for him during these times, provided we have a home health aide available. However, there may be days when I do not have assistance, and in those instances, I would still be able to work for 8+ hours, albeit with intermittent breaks to attend to my son's needs.

I understand that this level of detail may seem unusual, but I believe in being completely transparent about my situation. While I may not always be available to answer phone calls promptly, I am confident in my ability to complete projects on time and contribute to a company's success. I am open to exploring opportunities outside of the Insurance Claims Industry and would be eager to utilize my investigative, research, and attention-to-detail skills in any role that aligns with your company's needs. I am willing to learn and adapt, and I am simply seeking an opportunity to showcase my abilities and make a meaningful contribution.