Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tricia Sipos

Lake Saint Louis,MO

Summary

Experience in small business operations and client relationship management, planning and analytical problem-solving. I strive for customer satisfaction with a commitment to quality results to exceed expectations. I have broad interests and previous experience adaptable to various industries. I am eager to bring a positive attitude, strong analytical, research & communication skills. This team player will offer a commitment to continuous learning and growth while working under pressure and adapting to new situations and challenges.

Overview

19
19
years of professional experience

Work History

Business Owner/Operator

Mama's Pryde Painting & Repair Svcs. LLC
Lake Saint Louis, Missouri
06.2009 - Current
  • Put together realistic budgets based upon costs and fees for successfully operating as a painting & repair contractor.
  • Kept all equipment functional and well-organized to promote business performance and clean workspace.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and payroll.
  • Identified and qualified customer needs and negotiated and closed profitable projects.
  • Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
  • Improved customer satisfaction rates by prioritizing client needs, effective communication and addressing concerns promptly.
  • Established strong relationships by meeting or exceeding expectations in terms of quality services offered.
  • Managed daily operations, ensuring a smooth workflow and timely completion of tasks.
  • Employed prompt decision-making and in-depth research to resolve issues.

Family Caregiver

Self Employed Services
O'Fallon, Missouri
03.2024 - 01.2025
  • Offered daily companionship and kindness to elderly patient in private residence.
  • Assisted with daily living needs to maintain general wellness.
  • Provided emotional support to patients and family
  • Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep hospice care team well-informed.
  • Support bladder and bowel relief requirements.
  • Maintained connections within caregiver community to gain continuous knowledge.
  • Entrusted to handle confidential and sensitive situations in professional matter.

US Census Enumerator

US Census Bureau Chicago Regional
Lake Saint Louis, Missouri
06.2019 - 11.2020
  • Achieving daily goals.
  • Attended team meetings to develop job knowledge.
  • Ensured accurate geographic coverage by thoroughly reviewing maps and address listings before beginning enumeration activities
  • Participated in ongoing training sessions, continuously updating knowledge on census policies and procedures to maintain optimal job performance.
  • Improved data accuracy by diligently collecting and recording census information from households.
  • Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Contributed to higher completion rates through persistent follow-up visits for non-responsive households.
  • Efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.
  • Demonstrated excellent time management skills while adhering to strict deadlines for submitting completed questionnaires.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Collaborated effectively with a diverse team of enumerators to complete assigned tasks efficiently and accurately.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Coded data from participant interviews.

Telecommute Technical Support Representative

Convergys, AT&T
Hazelwood, Missouri
03.2012 - 11.2012
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Increased sales through effective upselling of combo deals and promotional items.

Field Service Representative/Inspector

NCCI
Lake Saint Louis, Missouri
01.2012 - 05.2012
  • Serviced a variety of on site locations evaluating and verifying conditions, functionality or compliance of various relevant regulations or standards.
  • Facilitated paperwork to assist homeowners that were interested the (HAMP) Home Affordable Mortgage Program
  • Recorded inspection results forwarding supporting photographic documentation of observations and findings.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
  • Ensured compliance with industry regulations during all service activities, maintaining company's good standing.
  • Provided detailed reports post-service visits to document issues resolved, recommendations made, and any potential areas for improvement.

Administrative Assistant

O'linn-Stang LLC
Saint Louis, MO
09.2007 - 09.2009
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Conducted research for project proposals, compiling information that supported meeting objectives.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Life Insurance Producer

State Farm
Florissant, MO
09.2006 - 06.2007
  • Enhanced client understanding of complex life insurance products through clear communication and educational materials, fostering trust and loyalty.
  • Assisted with complex cases or underwriting issues, fostering a supportive and collaborative work environment.
  • Provided exceptional customer service by promptly addressing concerns or questions regarding policies or claims, reinforcing positive brand reputation.
  • Analyzed customer needs to provide customized insurance solutions.
  • Met with customers to provide information about available products and policies.
  • Generated leads through cold-calling, networking and other outreach methods.

Education

GED -

Florissant Valley Community College
Florissant
05.2001 -

Skills

Small Business Operations

Innovative Mindset

Team Collaboration

Client Relationship

Project Planning

Effective Task Delegation

Team-Oriented Approach

Analytical Problem-Solving

Detail-Oriented Analysis

Quality assurance

Project Execution

Committed Work Ethic

Time management

Self motivation

Adaptability and flexibility

Timeline

Family Caregiver

Self Employed Services
03.2024 - 01.2025

US Census Enumerator

US Census Bureau Chicago Regional
06.2019 - 11.2020

Telecommute Technical Support Representative

Convergys, AT&T
03.2012 - 11.2012

Field Service Representative/Inspector

NCCI
01.2012 - 05.2012

Business Owner/Operator

Mama's Pryde Painting & Repair Svcs. LLC
06.2009 - Current

Administrative Assistant

O'linn-Stang LLC
09.2007 - 09.2009

Life Insurance Producer

State Farm
09.2006 - 06.2007

GED -

Florissant Valley Community College
05.2001 -
Tricia Sipos