Small Business Operations
Innovative Mindset
Team Collaboration
Client Relationship
Project Planning
Effective Task Delegation
Team-Oriented Approach
Analytical Problem-Solving
Tricia Sipos
Lake Saint Louis,MO
Summary
Experience in small business operations and client relationship management, planning and analytical problem-solving. I strive for customer satisfaction with a commitment to quality results to exceed expectations. I have broad interests and previous experience adaptable to various industries. I am eager to bring a positive attitude, strong analytical, research & communication skills. This team player will offer a commitment to continuous learning and growth while working under pressure and adapting to new situations and challenges.
Overview
19
19
years of professional experience
Work History
Business Owner/Operator
Mama's Pryde Painting & Repair Svcs. LLC
Lake Saint Louis, Missouri
06.2009 - Current
- Put together realistic budgets based upon costs and fees for successfully operating as a painting & repair contractor.
- Kept all equipment functional and well-organized to promote business performance and clean workspace.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and payroll.
- Identified and qualified customer needs and negotiated and closed profitable projects.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Improved customer satisfaction rates by prioritizing client needs, effective communication and addressing concerns promptly.
- Established strong relationships by meeting or exceeding expectations in terms of quality services offered.
- Managed daily operations, ensuring a smooth workflow and timely completion of tasks.
- Employed prompt decision-making and in-depth research to resolve issues.
Family Caregiver
Self Employed Services
O'Fallon, Missouri
03.2024 - 01.2025
- Offered daily companionship and kindness to elderly patient in private residence.
- Assisted with daily living needs to maintain general wellness.
- Provided emotional support to patients and family
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Monitored client vital signs, administered medications, and tracked behaviors to keep hospice care team well-informed.
- Support bladder and bowel relief requirements.
- Maintained connections within caregiver community to gain continuous knowledge.
- Entrusted to handle confidential and sensitive situations in professional matter.
US Census Enumerator
US Census Bureau Chicago Regional
Lake Saint Louis, Missouri
06.2019 - 11.2020
- Achieving daily goals.
- Attended team meetings to develop job knowledge.
- Ensured accurate geographic coverage by thoroughly reviewing maps and address listings before beginning enumeration activities
- Participated in ongoing training sessions, continuously updating knowledge on census policies and procedures to maintain optimal job performance.
- Improved data accuracy by diligently collecting and recording census information from households.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Contributed to higher completion rates through persistent follow-up visits for non-responsive households.
- Efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.
- Demonstrated excellent time management skills while adhering to strict deadlines for submitting completed questionnaires.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Collaborated effectively with a diverse team of enumerators to complete assigned tasks efficiently and accurately.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Coded data from participant interviews.
Telecommute Technical Support Representative
Convergys, AT&T
Hazelwood, Missouri
03.2012 - 11.2012
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Increased sales through effective upselling of combo deals and promotional items.
Field Service Representative/Inspector
NCCI
Lake Saint Louis, Missouri
01.2012 - 05.2012
- Serviced a variety of on site locations evaluating and verifying conditions, functionality or compliance of various relevant regulations or standards.
- Facilitated paperwork to assist homeowners that were interested the (HAMP) Home Affordable Mortgage Program
- Recorded inspection results forwarding supporting photographic documentation of observations and findings.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Ensured compliance with industry regulations during all service activities, maintaining company's good standing.
- Provided detailed reports post-service visits to document issues resolved, recommendations made, and any potential areas for improvement.
Administrative Assistant
O'linn-Stang LLC
Saint Louis, MO
09.2007 - 09.2009
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Conducted research for project proposals, compiling information that supported meeting objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Life Insurance Producer
State Farm
Florissant, MO
09.2006 - 06.2007
- Enhanced client understanding of complex life insurance products through clear communication and educational materials, fostering trust and loyalty.
- Assisted with complex cases or underwriting issues, fostering a supportive and collaborative work environment.
- Provided exceptional customer service by promptly addressing concerns or questions regarding policies or claims, reinforcing positive brand reputation.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Generated leads through cold-calling, networking and other outreach methods.
Education
GED -
Florissant Valley Community College
Florissant 05.2001 -
Skills
Timeline
Family Caregiver
Self Employed Services
03.2024 - 01.2025
US Census Enumerator
US Census Bureau Chicago Regional
06.2019 - 11.2020
Telecommute Technical Support Representative
Convergys, AT&T
03.2012 - 11.2012
Field Service Representative/Inspector
NCCI
01.2012 - 05.2012
Business Owner/Operator
Mama's Pryde Painting & Repair Svcs. LLC
06.2009 - Current
Administrative Assistant
O'linn-Stang LLC
09.2007 - 09.2009
Life Insurance Producer
State Farm
09.2006 - 06.2007
GED -
Florissant Valley Community College
05.2001 -
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