Tricia Floren

• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Maintained an organized reception area and ensured that all guests were attended to promptly
• Provided administrative support including photocopying, faxing, and filing.

· Responsible for managing all duties and logistics for residents moving in and out of the community.

· Work with all applicable departments to coordinate all refurbishments on a dedicated timeline to protect loss revenue.

· Schedule admissions appointments using Outlook.

· Communicate pertinent information, review admissions documents and ensure a positive experience to clients and residents.

· Support Director of Marketing and Resident Counselors by

reporting updates using CRM-Yardi and Smartsheets.

· Created and reviewed staffing orders, scheduled agents to meet the

needs of the client

· Delivered quality customer service to staff and customers.

· Implemented office procedures, creating streamlined processes.

· Onboard new hires, ensure all legal documents were complete.

· Managed employee hours using Quickbooks timekeeping

· Supported recruitment, posting jobs on various sites

• Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
• Implemented innovative marketing campaigns to boost brand awareness.
• Created weekly and monthly reports on store performance and sales objectives.
• Monitored employee performance and provided feedback to improve productivity.