Summary
Overview
Work History
Education
Timeline
Generic

Tricia Spain

Customer Service
North Port,FL

Summary

LOOKING FOR A GREAT EMPLOYEE, HERE I AM!

I have strong problem-solving capabilities, with excellent work and driving record, an above-standard credit score, am able to work with minimal supervision, can easily adapt to any situation quickly, and make very good decisions and judgments, as a result of 40 years of work experience. Also, I have excellent communication skills, well organized, detailed oriented, and very dependable.

CAREER SUMMARY

I have 40 years of varied work experience but all and each has centered around customer service. I enjoy working, am task-driven, and strive to achieve goals and expectations for both the customer and employer. It's rewarding to create a pleasant work experience, provide excellent customer satisfaction and service at the highest level, and meet expectations. The highlight of my career is to establish a lifelong relationship, loyalty, and trust between myself, the customer, and the company. Enjoyment is helping a company obtain goals and at the same time provide a level of expert care, experience, and professionalism. I am dependable, a very hard worker, and enjoy the ability to meet any and all goals expected. I give, as an employee, what I would expect to receive if I were an employer, and for that reason, would make a great asset to any company or organization I am employed with.

Overview

24
24
years of professional experience

Work History

Customer Service

Publix
07.2021 - Current
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Met customer service goals and exceeded customer expectations.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Associate

Amazon
01.2021 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Delivery driver
  • Worked varied hours to meet seasonal and business needs
  • Greeted customers and offered assistance for increased customer satisfaction
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
  • Provided product price information to customers

Entrepreneur

Ebay/Door Dash
01.2019 - Current
  • Determined business plan, mission statement, and vision.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Mapped income generating strategies to grow revenue.
  • Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.

Enumerator

US Census Bureau
09.2020 - 10.2020
  • Walked door to door and collected demographic information.
  • Assisted people in filling out surveys with complete and accurate information.
  • Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.

Office Manager/Head Office Coordinator

Express Employment
08.2019 - 08.2020
  • Coached employees through day-to-day work and complex problems.
  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Gathered and organized materials to support operations.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • payroll, accounts payable and receivables

Specialist/Ambassador/Telemarketer

American Cancer Society
02.2007 - 01.2019
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

Realtor Sales Associate

Coldwell Banker Hubbell-Delta
01.2007 - 01.2019
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Compared recently sold area properties to determine competitive market prices.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.

Financial Operations Specialists

Michigan House Of Representatives
05.1999 - 01.2007
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.

Education

BBA - Business Administration

Michigan State University
East Lansing, MI
05.2010

Timeline

Customer Service

Publix
07.2021 - Current

Associate

Amazon
01.2021 - Current

Enumerator

US Census Bureau
09.2020 - 10.2020

Office Manager/Head Office Coordinator

Express Employment
08.2019 - 08.2020

Entrepreneur

Ebay/Door Dash
01.2019 - Current

Specialist/Ambassador/Telemarketer

American Cancer Society
02.2007 - 01.2019

Realtor Sales Associate

Coldwell Banker Hubbell-Delta
01.2007 - 01.2019

Financial Operations Specialists

Michigan House Of Representatives
05.1999 - 01.2007

BBA - Business Administration

Michigan State University
Tricia SpainCustomer Service