TRICIA TAHSUDA
Ashland,OR
Summary
SENIOR LEADER Strategic leader, team builder, and collaborator with diverse business experience in the healthcare management industry. Proven track record of process improvement and operational development and expansion. Experience in business strategy and leading highly cross-functional programs requiring strong partnerships and complex change management. Exude openness, visibility, and approachability. Adept at mentoring, coaching and conflict management. Excellent Communications Strategic Approach Leadership Human Resources Training and Mentoring Talent Acquisition Talent Management Process Improvement Budget Management Practice Management Systems Regulatory Compliance
Overview
22
22
years of professional experience
Work History
Consultant, Contract With Kaiser Permanente
Rose International
Remote, OR
11.2021 - Current
- Worked with local leadership focusing on developing trust within teams.
- Coached incoming managers on organizational objectives and assisted in designing programs for achieving various quality metrics.
- Ensured cohesiveness and effective communication within teams I supported.
- Partnered with Practice Directors on business unit objectives and other goals set forth by the organization.
- Collaborated with local leadership team to bring into operations the new Covid Vaccination Clinic.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Handled patient complaints by conducting research, listening carefully, and taking appropriate action.
Senior Manager of Operations
Providence Medical Group
Medford, OR
06.2014 - 03.2021
- Served as Interim Director of Operations during a one-year vacancy in that position, while performing job functions of permanent position as Senior Manager of Operations of 18 primary- and specialty-care clinics.
- Provided direction and leadership to PMG clinics in the Southern Oregon Region, assuring compliance with laws, rules and standards of regulatory and accreditation agencies
- Supported the Director of Clinical Operations (MD) working with internal and external stakeholders to develop business plans for identified specialty projects, overseeing project implementation and processes
- Provided relevant operational feedback to and from providers, managers, hospital and program administrators and staff involved in PMG operations and programs, and recommend strategic and tactical program modifications and changes
- Hired, trained, coached, evaluated, and provided leadership for managers to support day-to-day operations of clinics and programs
- Developed goals and annual operating budgets for assigned clinics and programs and ensure clinics and programs are operated within budget guidelines, meeting stated objectives
- Developed and administer mechanisms to assess patient and provider satisfaction; develop corrective actions as necessary
- Partnered with the Director, developed processes for effectively starting new clinics and programs, including team formation while providing strong communication processes, maintaining project deadlines, and developing effective workflows for new locations
- Examined clinic operations and services to assure and improve cost-effective operations
- Advised and partnered with the Director, hospital, medical directors, CMO, and clinic providers on matters relating to clinical and professional issues within clinics
- Assessed staffing needs and ratios of clinic operations to assure appropriate recruitment of staff and clinical providers
- Instilled a quality improvement attitude and work ethic within clinics and service programs, ensuring that all departments remained focused on building strong relationships with stakeholders
- Created and instilled a patient-focused environment and company image
- Recommended marketing materials and activities, coordinating with PMG Marketing
- Participated and/or lead regular managers' meetings and clinic provider meetings.
Clinic Manager III
Providence Medical Group, Mercantile
Lake Oswego, OR
09.2011 - 06.2014
- Served in multiple interim leadership roles while performing job functions in the permanent post in Lake Oswego; this was done intermittently onsite as well as virtually
- Maintained working knowledge of ever-changing health care environment, medical office policies and procedures, general accounting procedures, and human resource management practices
- Chaired Providence Medical Group's Product Value Analysis Team
- Communicated effectively (written and verbally) throughout multiple layers of PMG's large medical group with strong interpersonal and presentation skills
- Identified and solved problems, made decisions, and implemented changes
- Collaborated with clinic physician leadership and staff physicians to carry out clinic objectives.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency and satisfaction.
- Coached team members to navigate plans for career growth.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Fostered excellence by example by "setting the pace" and being a hands-on coach to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Practice Administrator
ACCREDITED CARDIOLOGY
Gilbert, AZ
04.2003 - 09.2011
- Collaborated with physicians regarding operational and strategic goals
- Coordinated clinic schedule for all physicians, nurse practitioners, and imaging technicians
- Developed and implemented process and work-flow improvement plans
- Oversaw billing, front-office, back-office, medical records, and clinic activities
- Administered personnel policies, pay scales, and job descriptions
- Maintained the facility's IT infrastructure
- Fostered relationships between the practice's physicians, referring physicians, and collaborating physicians
- Communicated with patients and attended to their needs on an administrative level
- Ensured the practice and all departments were compliant with local, state, and federal guidelines
- Directed activities related to merger with another Valley cardiology group.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Managed and recorded facility maintenance and upkeep budget.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
Process Improvement Specialist
Prolink, Inc
Tempe, AZ
06.1996 - 02.2000
- Worked with cross-functional engineering and manufacturing teams to develop and implement process improvements to drive an increase in productivity and quality.
- Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.
- Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements.
- Developed Continuous Improvement/Lean production training programs for onsite implementation.
- Developed custom value stream mapping to monitor production efficiency.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Gathered, documented and modeled data to assess business trends.
- Collaborated with the Marketing team on methods to increase sales through on-site and trade-show demonstrations
- Participated in charity events to increase visibility of our product and company
Education
Professional Coaching Certification - Coaching
Institute For Professional Excellence in Coaching
Shrewsbury, NJ01.2022
Certificate in Human Resources Management - Human Resources
Villanova University
Villanova, PA10.2020
Master of Science - Health Sector Management
Arizona State University
Tempe, AZ07.2011
Bachelor of Science (BS) - Supply Chain Management
Arizona State University
2009
Skills
- Coaching for Improvement
- Employee Training Programs
- Operations and Leadership
- Process Implementation
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Performance Monitoring
- Problem Resolution
- Human Resources Management
- Client Relationships
- Team Leadership & Development
- Active Listening
Affiliations
Member, Positive Intelligence (PQ) Current - Member Since 2021
Member, Institute for Professional Excellence in Coaching (iPEC) Current - Member Since 2021
Member, Society for Human Resources Management (SHRM) Current - Member Since 2019
Member, Medical Group Management Association (MGMA) Current - Member Since 2011
Languages
Spanish
Limited Working
Timeline
Consultant, Contract With Kaiser Permanente
Rose International
11.2021 - Current
Senior Manager of Operations
Providence Medical Group
06.2014 - 03.2021
Clinic Manager III
Providence Medical Group, Mercantile
09.2011 - 06.2014
Practice Administrator
ACCREDITED CARDIOLOGY
04.2003 - 09.2011
Process Improvement Specialist
Prolink, Inc
06.1996 - 02.2000
Professional Coaching Certification - Coaching
Institute For Professional Excellence in Coaching
Certificate in Human Resources Management - Human Resources
Villanova University
Master of Science - Health Sector Management
Arizona State University
Bachelor of Science (BS) - Supply Chain Management
Arizona State University
Similar Profiles
Mindy WashingtonMindy Washington
CSR - Customer Service Representative at Rose InternationalCSR - Customer Service Representative at Rose International
Austin YuanAustin Yuan
Escalation Lead at Rose InternationalEscalation Lead at Rose International
STARETT GOSBYSTARETT GOSBY
Delta Air Lines HR Travel Representive Contractor at Rose InternationalDelta Air Lines HR Travel Representive Contractor at Rose International
Lauri MyersLauri Myers
Operations Coordinator at Rose InternationalOperations Coordinator at Rose International
Roxana RamseurRoxana Ramseur
Costume Project Manager at Oregon Shakespeare FestivalCostume Project Manager at Oregon Shakespeare Festival