Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Tennery

Muscle Shoals

Summary

Dynamic Operations Manager with a proven track record at CVS Pharmacy, excelling in client account management and financial processing. Recognized for enhancing customer satisfaction through effective complaint resolution and training initiatives. Detail-oriented and skilled in software usage, I foster team accountability and drive operational efficiency in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Operations Manager Rx

CVS Pharmacy
09.2021 - Current
  • Managed vendor relationships to ensure quality service delivery and cost-effectiveness in operations.
  • Oversaw compliance with safety standards, ensuring a secure working environment for all employees.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Processed and dispensed prescription medications accurately and efficiently.
  • Maintained inventory levels, ensuring adequate stock of medications and supplies.
  • Trained new pharmacy technicians on operational procedures and best practices.
  • Implemented workflow improvements to enhance efficiency and reduce wait times.
  • Ensured compliance with regulatory standards and safety protocols in pharmacy operations.
  • Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Server

Momma P's
07.2021 - 09.2021
  • Delivered exceptional customer service in high-volume dining environments.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Trained new servers on menu knowledge and service protocols.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Manager

Mike's Meat Market
02.2021 - 07.2021
  • Established quality control measures to maintain high service standards.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Manager

The Tanning Club
08.2020 - 02.2021
  • Oversaw daily operations to enhance team productivity and efficiency.
  • Developed and implemented process improvements to streamline workflow.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Customer Care Representative

Walgreen's Call Center
07.2005 - 12.2006
  • Entered customer data into company databases, including demographics and preferences.
  • Answered average of 250 calls daily addressing customer inquiries, solving problems and providing product information.
  • Logged call information and solutions provided into Avia database.
  • Assisted call-in customers with questions and orders.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Day Shift Manager

Papa John's Pizza
04.2005 - 07.2005
  • Coordinated day-to-day operations, communicating effectively with both management, drivers and inside staff.
  • Studied emerging and consistent trends to inform purchasing and inventory decisions and solutions
  • Developed positive rapport with both management personnel and employees to facilitate effective communication and collaboration.
  • Continually advanced product knowledge and communicated updates to employees.
  • Enhanced Papa John's initiatives while managing effective marketing campaigns.
  • Conducted forecasting to determine possible changes and issues for supply chain business.

Assistant Manager

Little Caesar's
02.2004 - 04.2005
  • Coached team on effective upselling and cross-selling methods.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

Bachelor of Science - Accounting

Colorado Technical University
Colorado Springs, CO
06-2025

Associate of Arts - Business Administration

Northwest Shoals Community College
Muscle Shoals, AL
05.2004

Skills

  • Financial processing expertise
  • Detail-oriented data management
  • Client account management
  • Skilled in software usage
  • Customer-focused complaint resolution
  • Organizational record management
  • Financial transaction handling
  • Sales strategy expertise
  • Strong understanding of medical terminology
  • Proficient in telephone communication
  • Effective conflict resolution
  • Billing management
  • Proficient in task management
  • Empathy and patience
  • Call record management
  • Insurance claims processing
  • Upholding privacy standards for patients
  • Health insurance verification expertise

Timeline

Operations Manager Rx

CVS Pharmacy
09.2021 - Current

Server

Momma P's
07.2021 - 09.2021

Manager

Mike's Meat Market
02.2021 - 07.2021

Manager

The Tanning Club
08.2020 - 02.2021

Customer Care Representative

Walgreen's Call Center
07.2005 - 12.2006

Day Shift Manager

Papa John's Pizza
04.2005 - 07.2005

Assistant Manager

Little Caesar's
02.2004 - 04.2005

Bachelor of Science - Accounting

Colorado Technical University

Associate of Arts - Business Administration

Northwest Shoals Community College

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