Tricia Tromans
Jamaica,WI
Summary
Dynamic sales and customer service professional with a proven track record of exceeding sales targets and securing high-quality appointments. Expertise in understanding client needs and delivering tailored solutions has fostered strong relationships with clients and prospects. Recognized for exceptional communication and negotiation skills, adept at identifying opportunities and articulating compelling value propositions to drive successful outcomes. Committed to a proactive approach that enhances team collaboration and ensures the achievement of organizational goals through effective leadership and adaptability in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Appointment Generator | Team Lead
Avalon Background Checks
01.2022 - Current
- Coordinated team resources to achieve project goals.
- Ensured compliance with company policies and procedures throughout the team.
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Collections Agent | Online Support
RSM Billing
02.2020 - 01.2022
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
Store Manager | Instore Sales
Sara’s Beauty Supplies
07.2007 - 02.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
Education
Associate's degree - Business Studies
Sandwell College
West Bromwich, UKSkills
- Product Sales
- Meeting deadlines
- Cold-calling
- Customer Service
- Scheduling appointments
- Meeting Sales Goals
- Time Management
- Salesforce CRM
- Customer focus
- Attention to detail
- Coaching and mentoring
- Task delegation
- Problem-solving
Leadership Experience
Leadership involves inspiring and guiding others toward a common goal while creating a positive and inclusive work environment. Effective leaders empower their team members to achieve success.
Communication Skills
Effective communication and organizational skills are crucial in any professional setting. Clear communication fosters positive relationships and efficient task completion, while strong organizational abilities ensure effective time management and structured workflows.
Personal Information
Title: CUSTOMER EXPERIENCE Specialist
References
Available upon request
Timeline
Appointment Generator | Team Lead
Avalon Background Checks
01.2022 - Current
Collections Agent | Online Support
RSM Billing
02.2020 - 01.2022
Store Manager | Instore Sales
Sara’s Beauty Supplies
07.2007 - 02.2019
Associate's degree - Business Studies
Sandwell College