Tricia Velie
Depew,NY
Summary
Dynamic sales associate with a proven track record at Ross John Enterprises, excelling in customer service and cash handling. Known for building strong customer relationships and enhancing store appeal, I leverage excellent people skills to drive product sales and foster repeat business. Committed to teamwork and problem-solving in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Budtender
Ross John Enterprises
12.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Read industry publications to maintain knowledge on current and future bud trends.
Restaurant Server
Seneca Allegany Resort & Casino
09.2013 - 09.2020
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Cattaraugus Little Valley
Cattaraugus, NYSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Outgoing personality
- Cash handling
- Cash register operation
- POS system operation
- Product sales
Timeline
Budtender
Ross John Enterprises
12.2023 - Current
Restaurant Server
Seneca Allegany Resort & Casino
09.2013 - 09.2020
Cattaraugus Little Valley
Similar Profiles
Adam SabbaghAdam Sabbagh
Co-President, Music Executive Committee at John F Ross Music DepartmentCo-President, Music Executive Committee at John F Ross Music Department
Katelynn FrostKatelynn Frost
Server at John RossServer at John Ross
Isaac Kwarteng MensahIsaac Kwarteng Mensah
General Laborer at JOHN ROSS AND SONSGeneral Laborer at JOHN ROSS AND SONS
Jillian BaumanJillian Bauman
Patient Care Supervisor at Orchard Park Veterinary Medical CenterPatient Care Supervisor at Orchard Park Veterinary Medical Center
Gurpinder KaurGurpinder Kaur
Senior Sandwich Artist at SubwaySenior Sandwich Artist at Subway