Tricia Warren
Magnolia,TX
Summary
Dynamic and results-oriented professional with extensive experience at the United States Postal Service and the United States Marine Corps. Excelled in streamlining operations, enhancing customer satisfaction, and improving processing times. Demonstrates strong problem-solving abilities and effective communication, contributing to team success and operational efficiency. Skilled in computer systems and customer service, consistently achieving and surpassing goals.
Overview
19
19
years of professional experience
Work History
Postal Clerk/ Passport Agent
United States Postal Service
09.2017 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into carriers cases and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Monitored inventory of postage stamps and made orders to replenish.
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
- Maintained accurate records of incoming and outgoing shipments, contributing to efficient postal operations.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Assisted in training new employees on department protocols and best practices, contributing to a more cohesive team environment.
- Coordinated with other government agencies as needed to verify applicant information or resolve issues related to documentation or eligibility requirements.
- Improved passport application processing times by streamlining and implementing efficient workflows.
- Handled complex cases involving special circumstances or exceptions by thoroughly researching available options and providing clear guidance for applicants.
- Collaborated with team members to handle high-volume periods effectively, maintaining a smooth workflow during peak seasons.
- Supported office-wide initiatives to improve overall operations by participating in brainstorming sessions and providing valuable feedback on proposed changes.
- Performed routine data entry or document management.
Personnel Clerk
United States Marine Corps
08.2005 - 08.2009
- Organized regular trainings and workshops for employee skill development and increased job satisfaction.
- Assisted in the coordination of company events such as team-building retreats or holiday parties, boosting employee morale.
- Provided support during performance review cycles, facilitating effective communication between staff members and supervisors.
- Maintained confidentiality when managing sensitive personnel information.
- Supervised and maintained service record book department for the entire duty station.
- Coordinated onboarding activities for new hires, resulting in a smoother integration into the company culture.
- Resolved issues with time, leave and attendance.
- Assisted service members with keeping their information up to date within the internal records department.
Education
High School Diploma -
Crosby High School
Crosby, TX05-2005
Skills
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Post office operations
- Service-oriented
- Strong organization skills
- Retail services
- Customer service
- Clerical support
- Teamwork
- Multitasking
- Reliability
- Effective communication
Timeline
Postal Clerk/ Passport Agent
United States Postal Service
09.2017 - Current
Personnel Clerk
United States Marine Corps
08.2005 - 08.2009
High School Diploma -
Crosby High School
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