Tricia Wentz
Anchorage,AK
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments and challenges. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Housekeeping Operations Manager
NANA Management Services, NMS
08.2022 - Current
- Oversaw the housekeeping department of 8 camps. In total 88 employees (44 on shift at a time) with a day and night crew.
- Oversaw the operation of 4 commissaries.
- Coordinated with other departments to address resident needs promptly and effectively.
- Enforced safety protocols among housekeeping staff members, generated reports on workplace accidents or injuries during daily operations.
- Ensured client satisfaction through attention to detail and timely completion of tasks.
- Worked to reduce staff turnover by fostering a positive work environment with open communication and professional development opportunities.
- Managed a team of supervisors, ensuring adherence to established protocols and maintaining high standards.
- Monitored employee performance through regular evaluations, identifying areas of strength as well as opportunities for growth, and providing constructive feedback accordingly.
- Scheduled staff shifts efficiently to maximize coverage.
- Implemented inventory management systems for cleaning supplies, and commissary items.
- Addressed resident and staff concerns quickly and professionally.
- Demonstrated exceptional customer service skills and problem-solving abilities.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Housekeeping Supervisor
NANA Management Services, NMS
10.2019 - 08.2022
- Conducted regular room inspections to verify compliance with NMS housekeeping standards.
- Placed orders for housekeeping supplies.
- Placed orders for the commissary.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities, staffing numbers and daily requirements.
- Worked with front desk to respond promptly to all resident requests.
- Mentored all new personnel to maximize quality of service and performance.
- Ensure timely completion of weekly inventory of supplies, monthly inventory of commissary items.
- Managed ordering linen or 8 camps.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations.
- Evaluated employee performance with assistance from operations manager and developed improvement plans.
- Managed payroll, scheduling and flights.
Education
Plattsmouth High School
Plattsmouth, NE05-2011
Paul Mitchell The School
Knoxville, TN05-2014
Microsoft Office Courses -
Greenways Academy of Alaska
Anchorage, AK03-2022
Skills
- Customer service focus
- Task delegation
- Policy enforcement
- Scheduling expertise
- Strong leadership
- Cleaning and sanitation
- Workload prioritization
- Training and mentoring
- Team building
- Adaptable
- Payroll
- Clear communication
- Administrative skills
Timeline
Housekeeping Operations Manager
NANA Management Services, NMS
08.2022 - Current
Housekeeping Supervisor
NANA Management Services, NMS
10.2019 - 08.2022
Plattsmouth High School
Paul Mitchell The School
Microsoft Office Courses -
Greenways Academy of Alaska
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