Tricia White
Davenport,IA
Summary
Compassionate Family Support Specialist with extensive experience in client relationship management and documentation management. Proven ability to assist families in accessing vital resources and promoting family bonding activities, ensuring a positive and impactful support experience.
Overview
32
32
years of professional experience
Work History
Family Support Specialist
Families First Counseling Services
Bettendorf, Iowa
07.2025 - Current
- Delivered direct services through motivational interviewing, facilitating parent engagement in reunification efforts.
- Provide parents and children with supportive services which include, but are not limited to: Family Interaction Supervision, Transportation to and from appointments, Court Hearings etc.
- Assisted families in accessing community resources and support services.
- Informed families about available programs within Families First Counseling Services, enhancing their access to essential support.
- Encouraged families to participate in recreational activities that promote bonding.
- Ensured all documentation was accurate and up-to-date according to agency policies.
- Coordinated with community partners to secure adequate resources for families, improving their overall support network.
- Conducted home visits to assess family dynamics and needs.
- Cultivated a safe environment where children could express themselves openly.
- Established positive relationships with clients by demonstrating empathy and understanding.
- Monitored compliance with court orders or other requirements.
- Facilitated referrals to appropriate agencies or programs.
- Attended training sessions to enhance professional skills
Human Resources
Davenport Furniture Co., LLC
Davenport, Iowa
09.2008 - 07.2025
- Ensured compliance with federal and state laws related to human resources practices.
- Updated and maintained employee records in Human Resources Information System to ensure data accuracy.
- Managed payroll operations for a team of 15 to 25 employees, ensuring timely compensation.
- Monitored attendance records and updated leave balances in Human Resources Information Systems.
- Addressed employee inquiries regarding human resources policies and procedures to facilitate understanding and compliance.
- Managed accounts receivable by tracking outstanding invoices and payments.
- Oversaw accounts payable by processing vendor invoices and ensuring timely payments.
Delivery Driver/Distributor
Mickle Communications Group
Davenport, Iowa
05.2011 - 11.2017
- Coordinated logistics to ensure timely deliveries and effective route management.
- Collaborated with team members to optimize delivery routes, enhancing overall efficiency.
- Provided exceptional customer service during all delivery interactions.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove vehicles safely in various weather conditions in all weather conditions including rain, snow, sleet, ice.
- Checked vehicles for safety and operational readiness before each trip, ensuring compliance with safety standards.
- Reviewed delivery documents for accuracy and completeness and orders and reported errors to supervisor.
Server
Harlan's Fine Foods
Davenport, Iowa
04.1994 - 11.2009
- Provided exceptional customer service in high-volume dining environment.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Collaborated with kitchen staff to coordinate timely meal preparation.
- Maintained cleanliness and organization of dining area throughout shifts.
- Managed cash register operations and processed guest payments accurately.
- Trained new staff on restaurant policies and service standards effectively.
Education
Associate of Arts -
Scott Community College
Riverdale, IA 05-1999
High School Diploma -
Assumption High School
Davenport, IA05-1996
Some College (No Degree) - Elementary Education/Psychology
University of Iowa
Iowa City, IASkills
- Motivational interviewing
- Documentation management
- Community resource navigation
- Family bonding activities
- Client relationship management
Affiliations
- Meal Service of Scott County Volunteer
- Impact Life Donor
Timeline
Family Support Specialist
Families First Counseling Services
07.2025 - Current
Delivery Driver/Distributor
Mickle Communications Group
05.2011 - 11.2017
Human Resources
Davenport Furniture Co., LLC
09.2008 - 07.2025
Server
Harlan's Fine Foods
04.1994 - 11.2009
Associate of Arts -
Scott Community College
High School Diploma -
Assumption High School
Some College (No Degree) - Elementary Education/Psychology
University of Iowa